Bottom line: Mode showed up when I needed them - no drama. Had a late-night seal failure on a temperature-sensitive run and their rep found a replacement carrier and updated the load on their platform inside 45 minutes, keeping the delivery window intact. With five trucks in the PNW, losing one usually spirals, but their live tracking and one calm human on the phone stopped that from happening.
Noble Lockman
Member since January 2026
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96 reviews · average 4.2
Price was outrageous - paid a premium for Maersk and still got hit with surprise detention and reconsignment fees. I'm a dispatcher running five trucks in the PNW and their ETA/visibility never lined up, which cost us about $1,100 in fees and a missed retail window; customer service basically shrugged. Not worth the hit to our margins.
What I liked most was their operations rep who actually picked up the phone and fixed a mess. During an I-5 snow slide they reconsigned a stuck trailer to a nearby GEODIS cross-dock, updated the portal ETA in real time and texted my driver so the customer still got the shipment that day - small fleet, five trucks, so that one saved run mattered. Only ding is their invoicing took a week to sort out, but for keeping customers happy they get a solid 4/5 from me.
The mobile app is garbage - it keeps freezing and the live-tracking won’t refresh. I dispatch five trucks out here in the Pacific Northwest and because a route vanished yesterday one driver missed a two-hour delivery window; we ate a detention fee and a client is furious. Support was glacial, the app kicks you out every few hours, and I'm back to calling drivers for paper BOLs like it's 2005.
NFI's support actually rescued a mess for me when a last-minute dock closure threatened to strand a load. I'm a dispatcher with five trucks in the Pacific Northwest (four years doing this) and their rep called back within 20 minutes, talked me through a reroute, and even flagged the paperwork so we avoided detention - fast, calm, no drama. Made my week.
I've used Penske Logistics for 4 years. Getting started was way easier than I expected - the regional onboarding rep handled most of the paperwork, got us into their portal, and had our TMS talking to theirs in about ten days. I run five trucks in the Pacific Northwest, so that single point of contact and the quick hookup made the whole thing painless.
Bottom line: their real-time tracking actually cut my daily dispatch calls way down. I run five trucks in the PNW and being able to see live ETAs and POD photos on one dashboard lets me reshuffle loads and plan driver breaks without blowing up phones. It’s not perfect - carrier feeds sometimes lag - but that one feature saved me more time than I expected.
The live tracking in the app is the real win for me - seeing truck dots move and getting ETA pings actually cuts down our morning avalanche of "where's my load" texts. I'm a dispatcher running five trucks in the Pacific Northwest and that single feature saves me hours of phone tag every week. Photo uploads for PODs can stall sometimes and the search filters are a little clunky, but the app handles the hustle of daily shuffles better than most others we've tried.
Last Tuesday our driver arrived at the Tacoma yard and the load that had been "confirmed" overnight was gone - no message, no replacement, just an empty dock. I'm a dispatcher running five trucks in the Pacific Northwest with four years under my belt, and that no-call left me scrambling to cover detention fees and burned a customer's trust; cost me about $650 in lost revenue when we had to deadhead back. The app's real-time pricing and supposed visibility meant nothing in practice - support couldn't pull up the booking and kept promising a fix for an hour, so reliability felt like a gamble.
I've used TQL for four years. Getting started was easier than I expected - the onboarding rep uploaded our insurance and W-9, walked me through TQL TRAX, and I had my first load booked that afternoon. I run five trucks in the Pacific Northwest, and that quick setup cut a ton of downtime and got drivers back on the road.
...that day our Tacoma load sat for 12 hours because customs flagged the paperwork. Expeditors' broker actually stayed on the phone with the inspector, tracked down the missing invoice and got us released an hour before driver overtime kicked in - saved the week. We run five trucks across the PNW and I've been doing this four years; the portal's clunky but the rep who cared got it done, so four stars.
Bottom line: their customs team lost our paperwork and cost me three days and a client. I dispatch five trucks out of the Pacific Northwest and that one missed pallet sat at the terminal while three rigs idled, we racked up detention fees and the customer slapped us with a late-delivery penalty. Tech portal kept showing 'cleared' like a bad joke, customer service wouldn't escalate, so we switched brokers and ate the loss.