Noble Lockman's review of Uber Freight
Last Tuesday our driver arrived at the Tacoma yard and the load that had been "confirmed" overnight was gone - no message, no replacement, just an empty dock. I'm a dispatcher running five trucks in the Pacific Northwest with four years under my belt, and that no-call left me scrambling to cover detention fees and burned a customer's trust; cost me about $650 in lost revenue when we had to deadhead back. The app's real-time pricing and supposed visibility meant nothing in practice - support couldn't pull up the booking and kept promising a fix for an hour, so reliability felt like a gamble.
