Last Tuesday, while confirming rates for a last-minute refrigerated load, Freightview froze on the final confirm and the carrier missed our pickup window. I dispatch 25 trucks in the Midwest and have six years' experience; most days it speeds up booking and keeps paperwork together, but those outages at crunch time make it unreliable when we need it most, so I'm torn.
Hailee Boyer
Member since January 2026
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91 reviews · average 3.6
Tried Cargo Chief last season and I'm still torn. For my 25-truck Midwest dispatch operation (six years in), it finds matches way faster than our old phone-and-text network, but the predictive pricing often missed the mark so bookings turned into renegotiations - TMS hookup shaved some admin time, yet the carrier quality felt thinner than the partners I used to call.
Real-time tracking saved an account for me last month. A truck got held at a weigh station and the platform updated ETAs instantly; managing our 25-truck Midwest fleet I swapped the load to a closer carrier through the carrier portal in under 20 minutes and the shipper never missed their window.
The support team is why we stuck with LoadPilot - they stayed on the phone until a billing rule that was stripping accessorials was fixed, and it actually saved us from redoing a week's invoices. Our rep knew what detention and lumper meant without me spelling it out, didn't read from a script, and followed up the next morning to make sure rates were flowing correctly across our 25 trucks.
Bottom line: Aljex's automated carrier tendering with tiered priorities cut my phone time in half and actually got loads accepted faster. We run 25 trucks in the Midwest and being able to set three carrier tiers so it re-tenders, logs confirmations, and stops pestering me once someone takes the run has saved real hours and fewer empty miles.
Yesterday afternoon a chain-up and lane closure shredded our schedule and I rerouted four trucks from my phone while one driver updated ETA in the Turvo chat with a photo of the traffic. The mobile app's real-time messaging and ETA sync saved me from a dozen calls - I'm a Midwest dispatcher running 25 trucks and it's the one feature my team actually uses every day, though the UI can be a bit clunky on older phones.
I've used Axon for 18 months. The dispatch-to-billing sync is actually brilliant at cutting down double entry for our 25-truck fleet, but it also has a habit of auto-overwriting manual driver-pay tweaks when rates get adjusted - helpful until it isn't, and then it creates more cleanup than it saves.
When our Friday billing batch vanished and drivers were already on the road, I called TruckingOffice support. A real person picked up within minutes, walked me through restoring the files, stayed on the line until invoices were reissued, and even double-checked our IFTA entries - saved us a weekend of headaches.
Last Thursday a driver's load confirmation vanished right before pickup and Maya in Dr Dispatch support jumped on a call within ten minutes, walked me through recreating the paperwork, and didn't hang up until the load showed in the driver's app. With 25 trucks across the Midwest and six years of dispatching behind me, that kind of patient, get-it-done help won me over - 4/5.
Six years with bulkTMS and their support has been the worst part - emails sit for days, calls get bounced around reps who never actually fix anything, and last harvest a routing bug left eight trucks idle for a day while they “escalated” with no ETA, costing us missed loads and angry growers. I run 25 trucks out of the Midwest and it's maddening to pay for software that can't get a human to resolve an outage.
The hopper-equipment filter is the feature that really saved me time - being able to filter by trailer type and commodity weight meant I stopped chasing loads that wouldn't fit our gear. Managing 25 trucks across the Midwest, that cut deadhead and kept drivers moving between elevators instead of sitting idle.
Terrible reliability - AXIS went down right when I needed to reroute after a truck failure. Had 25 trucks in the Midwest; we were blind to ETAs for three hours, lost two loads and paid roughly $1,200 in detention and deadhead trying to scramble drivers.