Last Tuesday, while confirming rates for a last-minute refrigerated load, Freightview froze on the final confirm and the carrier missed our pickup window. I dispatch 25 trucks in the Midwest and have six years' experience; most days it speeds up booking and keeps paperwork together, but those outages at crunch time make it unreliable when we need it most, so I'm torn.
…their support desk actually picked up and stayed with the issue until it was fixed. With our 55-truck fleet in the Southeast, a rep tracked down a misplaced bill of lading and had it uploaded within the hour, salvaging a shipment that otherwise would have sat overnight. The team’s responsiveness and willingness to jump on a call made the difference; I knocked one star off for some clunky navigation in the app, but their service kept things moving.
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