Last Tuesday three carrier invoices didn’t match our loads and OTM’s freight settlement engine flagged them before payroll hit - one flag uncovered a double-billed fuel surcharge. For our 25-truck Midwest fleet it cut audit time in half and actually recovered cash, although getting the tolerance rules dialed in took a few afternoons of tinkering.
Hailee Boyer
Member since January 2026
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91 reviews · average 3.6
Bottom line: the automated check-in pings are the feature that actually saved me time. I run 25 trucks in the Midwest and those GPS-triggered check-ins cut 30-plus daily status calls to almost nothing - one tap from a driver at pickup/drop gives a solid ETA so I can plan instead of chasing phones.
Yesterday a driver snapped a delivery photo, the app showed "upload complete," and an hour later the customer's dispute landed on my desk because the image never made it to Track-POD's servers. I manage 25 trucks in the Midwest and have six years' experience - this flaky POD photo upload cost us a re-delivery and a $350 chargeback, so I can't rely on it for proof.
Fast, live support that actually walks drivers through fixes over the phone was the best part. We run 25 trucks across the Midwest and that immediate backup during crunch times cut down dispatcher chaos - only gripe is occasional slow ticket turnaround on holiday spikes.
If only support picked up the phone when the app crashed during a midday dispatch - our 25 trucks sat idle while tickets stayed in limbo for 48 hours. Reps bounced us between chatbots and ticket queues with no ETA, we lost a big account and burned driver hours; terrible service for what we pay.
Used Circuit for about two years. When things go sideways - holiday rushes or busted interstates - it hasn’t crashed on our 25-truck fleet and the live ETA updates actually matched what drivers reported, which saved dispatch a bunch of wasted calls; not perfect, but reliably solid.
Support actually picked up and stayed on the line until my carriers were sorted - one rep even jumped into our portal and fixed an onboarding glitch, which saved a full day of back-and-forth. I run 25 trucks in the Midwest and after six years dispatching, that hands-on help is what wins me over.