Yesterday a driver snapped a delivery photo, the app showed "upload complete," and an hour later the customer's dispute landed on my desk because the image never made it to Track-POD's servers. I manage 25 trucks in the Midwest and have six years' experience - this flaky POD photo upload cost us a re-delivery and a $350 chargeback, so I can't rely on it for proof.
Dispatching ten trucks across the Northeast for the last two years, I had one afternoon when Track-POD actually saved us from a refund nightmare. A homeowner insisted a pallet hadn't been left; the driver's timestamped photo of the porch and e-signature closed the case in under 15 minutes and calmed the customer - made me grateful for the POD capture even though the app can lag sometimes.
Bottom line: their support actually answers and sticks with you until the problem's fixed - that kind of help matters. A tech rep stayed on a screenshare for half an hour to chase down a GPS-to-route mismatch and sent clear follow-up steps for my drivers; the app has the occasional lag, but the people on the other end make running two trucks in the Southwest a lot less painful.
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