The support team is why we stuck with LoadPilot - they stayed on the phone until a billing rule that was stripping accessorials was fixed, and it actually saved us from redoing a week's invoices. Our rep knew what detention and lumper meant without me spelling it out, didn't read from a script, and followed up the next morning to make sure rates were flowing correctly across our 25 trucks.
Push alerts on the mobile app actually cut our inbound phone traffic in half - that immediate carrier confirmation is the single feature I keep coming back to. The app makes it ridiculously quick to capture POD photos and mark milestones on the move; drivers tap a couple buttons and dispatch can see status without chasing. Running an 85-truck fleet in the Pacific Northwest, that drop in back-and-forth saves real time and headaches during tight pickup windows. It isn't flawless - every few days photos take a while to upload and GPS can lag in thick timber country - but those hiccups are rare enough that they don't derail the day. For smaller brokerages that want a simple, dependable mobile tool to execute loads, LoadPilot gets most of it right.
Bottom line: LoadPilot is a clear upgrade from the spreadsheet-and-text-message chaos I used before - it gets the basics right without puffing up with junk. The feature that actually made my life easier was the missing-docs alert; I used to spend an hour a day chasing BOLs and now it flags the problem as soon as the load’s created. Out here in the Midwest the simpler carrier assignment screen is nice, but those alerts are the real time-saver.
Yesterday a driver snapped a photo of a shredded pallet and the app had the timestamped pic, GPS pin and carrier note attached to the load before I finished my coffee. That instant upload and push alert saved us from a week-long billing fight - works great for my West Coast brokerage of roughly eighty trucks, though the app can be a bit clunky when jumping between loads.
Rate it, and the next carrier reading this page sees what you found.
