...onboarding wasn't instant - had to wrestle with lane mappings and EDI headers - but one rep stayed on the line and walked me through the carrier-rule setup for our 25-truck Midwest fleet, and then RedwoodConnect actually started talking to our TMS the way I needed. That hands-on call is the reason I stuck with it.
Hailee Boyer
Member since January 2026
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91 reviews · average 3.6
...got their account live in under a week - onboarding was pretty painless and their tracking API talked to our 25-truck TMS over a weekend. Six years dispatching around the Midwest tells me that's rare; gave them 4/5 since the costs ran a bit higher than we wanted.
Real-time ETA pings were the one thing that really stood out - no more sitting on hold or guessing when a load will show. I run 25 trucks in the Midwest and after six years you learn to spot the good partners; their timely updates kept drivers moving and cut the usual paperwork delays way down.
Midwest dispatcher for a 25-truck fleet with six years on the job. Unlike our previous broker that had me calling drivers every hour, Ascent's PEAK actually shows live truck locations and real ETAs - stopped the constant chasing and saved me a dozen phone calls a week.
Loved that FedEx Logistics pulled an impossible cross-border pallet through customs at midnight and saved a retail launch. But the invoice nightmare after - three different adjustments in a week, voicemail purgatory, and my dispatch desk (I run 25 trucks out of the Midwest with six years in the seat) had to redo schedules because no one could give a straight answer.
When a Mexico-bound load sat at Laredo overnight because our previous broker vanished, Universal's customs team jumped on it and had the paperwork fixed so the truck was moving within six hours. Compared to the flaky brokers we used before, their direct customs handling is what made me happy - no blame game, just quick releases.
Mostly reliable on ocean freight - paperwork and ETA accuracy were fine when we were moving full pallets. Still, during a Midwest cross‑border scramble with 25 trucks waiting, one customs delay stalled us for two days and customer calls piled up; six years in dispatching teaches you to live with this kind of hit, but it still stung.
Last Tuesday an O'Hare-to-Cleveland pallet missed its flight and Forward Air rerouted it and had it moving within three hours - way faster than my old regional carrier would've even started to look. That speed is great, but their rigid appointment windows and terminal check-in rules added hours of driver deadhead; I've got 25 trucks in the Midwest and after six years dealing with carriers I find myself torn - love the quick recovery, but miss the old crew's looser scheduling when lanes go sideways.
Yesterday a dock delay looked like it was going to cascade, but Werner's mobile app pushed an updated ETA and new arrival window before the driver even called. Running 25 trucks across the Midwest for six years, that one live-ETA update cut my frantic calls in half and actually let me finish lunch.
I liked the portal - load visibility was actually useful - but getting my carrier set up felt like wading through red tape. Tried to get things moving with 25 trucks in the Midwest and ended up in three verification loops; people on the phone were helpful, yet the delays cost us deadhead miles and patience.
Too pricey for what you get - felt like paying for the name more than the haul. I manage 25 trucks across the Midwest and after six years in dispatching I’ll pay extra for a clean customs run or a tight air window, but for routine ocean or ground lanes the premium rarely feels worth it so I shop around.
Half the time their tracking portal gives lane-level ETAs that actually match what my drivers report and it cuts down my calls, but it also freezes, reverts statuses and makes my 25 trucks look late in front of shippers; I’m genuinely torn. Three stars - brilliant when it works, maddening when it doesn't.