Hailee Boyer
Activity
Reviews
91 reviews · average 3.6
That temperature alert - spot on and probably saved two refrigerated loads this winter - also nags about every tiny blip and, with our 25-truck rotation across the Midwest, turned into background noise by week three. Love the accuracy, but unless they give me sensible threshold tuning I’m going to ignore half of them at 2AM.
Midwest dispatcher running 25 trucks with six years on the job - I switched from a painfully laggy tracker and Wialon's live map was the one feature that actually cut my phone calls to drivers. Still wish trip reports were easier to tweak, but that realtime accuracy made the swap worth it.
Midwest dispatcher with 25 trucks and six years under my belt. Last winter a reefer died 200 miles out and Vics Forever’s rep literally stayed on the phone with me and the driver for three hours, calmed everyone down, lined up a relay, and we still made the delivery on time; that one persistent person saved the job.
Midnight panic: a reefer at LAX lost power and the consignee warned they’d refuse a spoiled load. I run a 25-truck Midwest fleet and after six years dispatching I don't get surprised often. LAX Freight had a vetted carrier onsite in under two hours with live timestamps so I could give the customer a precise recovery ETA; load saved, headache gone.
When a last-minute load missed its appointment on a Thursday morning, Verst jumped on it, found a driver and dock slot in under 90 minutes and saved the account. I run dispatch for a 25-truck fleet in the Midwest - reliable rescues like that win business, so 4/5 from me.
Six years using Alliance and their touted savings vanished once surprise accessorials and fuel surcharges piled on - about $300–$500 extra per load on our retail lanes, which for my 25-truck operation wiped out margins and cost us a couple thousand dollars a week. Not worth the price.
Six years I've used Odyssey for some of our heavier Midwest runs. Their online tracking is a real improvement over the tiny broker we had - fewer mystery ETAs - but the impersonal billing and slow dispute responses have cost me time, so I'm torn whether it's an upgrade or just different pain.
When an unexpected chassis shortage at midnight threatened to strand a load two hours from a major retail appointment, CJ found a replacement rig and rerouted the driver in under three hours. Had my 25-truck Midwest fleet in a bind and six years of dispatching skepticism, but their live coordinator stayed on the line until the trailer hit the dock - real follow-through, no excuses.
Their support rep stayed on the phone until a last-minute customs hold was cleared, which saved us a full day of layovers. On our end, juggling 25 trucks across the Midwest, that kind of follow-through earns a solid 4/5 - late-night response times could be quicker, but when it matters they step in.