Midwest dispatcher with 25 trucks and six years under my belt. Last winter a reefer died 200 miles out and Vics Forever’s rep literally stayed on the phone with me and the driver for three hours, calmed everyone down, lined up a relay, and we still made the delivery on time; that one persistent person saved the job.
Quick onboarding was the thing that sold me, account setup and carrier approval happened in under 48 hours. They even walked me through ELD pairing with a single rep on the line until my two-truck Midwest outfit (15 years on the road) was actually moving, which felt almost shockingly simple.
Three years using Vics Forever and when a load would’ve otherwise missed the window, they showed up. Called at 2 a.m. about a parts run, driver rolling two hours later with live tracking; that kept my three-truck outfit from eating a big chargeback.
...their onboarding call was done in about 15 minutes. paperwork, carrier setup, and a quick test run handled while I was grabbing coffee. Saved me a half-day of back-and-forth, which matters when you’ve been dispatching for 12 years and run around 50 trucks in the Southeast. Quick start and reliable follow-up; I’ll keep them in the rotation for time-sensitive loads.
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