...their onboarding call was done in about 15 minutes. paperwork, carrier setup, and a quick test run handled while I was grabbing coffee. Saved me a half-day of back-and-forth, which matters when you’ve been dispatching for 12 years and run around 50 trucks in the Southeast. Quick start and reliable follow-up; I’ll keep them in the rotation for time-sensitive loads.
Quick onboarding was the thing that sold me, account setup and carrier approval happened in under 48 hours. They even walked me through ELD pairing with a single rep on the line until my two-truck Midwest outfit (15 years on the road) was actually moving, which felt almost shockingly simple.
Three years using Vics Forever and when a load would’ve otherwise missed the window, they showed up. Called at 2 a.m. about a parts run, driver rolling two hours later with live tracking; that kept my three-truck outfit from eating a big chargeback.
called them because somebody else dropped the load. they didn't drop the load. 5/5
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