Mostly reliable on ocean freight - paperwork and ETA accuracy were fine when we were moving full pallets. Still, during a Midwest cross‑border scramble with 25 trucks waiting, one customs delay stalled us for two days and customer calls piled up; six years in dispatching teaches you to live with this kind of hit, but it still stung.
Getting set up with Kerry felt like solving a Rubik's cube blindfolded. Their portal kept rejecting my carrier docs, support kept passing me from person to person, and it took two weeks to get authority to pick up one load - cost me three paid runs and a week of income. I'm a company driver with nine years in the Northeast; for Asia‑U.S. routes I expected smoother onboarding, not this slow mess.
I've used Kerry Logistics for six years. What keeps me with them is their customs specialist who proactively calls drivers and resolves hold-ups before fees or long delays stack up - that single point of contact has saved our operation dozens of hours. With a 55-truck fleet and twelve years in the field, prompt, knowledgeable support matters, and Kerry's team consistently delivers even on odd-hour queries.
Rate it, and the next carrier reading this page sees what you found.
