Getting set up with Kerry felt like solving a Rubik's cube blindfolded. Their portal kept rejecting my carrier docs, support kept passing me from person to person, and it took two weeks to get authority to pick up one load - cost me three paid runs and a week of income. I'm a company driver with nine years in the Northeast; for Asia‑U.S. routes I expected smoother onboarding, not this slow mess.
I've used Kerry Logistics for six years. What keeps me with them is their customs specialist who proactively calls drivers and resolves hold-ups before fees or long delays stack up - that single point of contact has saved our operation dozens of hours. With a 55-truck fleet and twelve years in the field, prompt, knowledgeable support matters, and Kerry's team consistently delivers even on odd-hour queries.
They rerouted a load at 6pm on Friday and the tracking still showed "in transit" at 9am Saturday - no call, no ETA, just silence until I got a $420 detention notice. My previous forwarder would have pinged me, cleared customs and kept the driver moving; with KLN I burned two driver hours and a day of missed pickups because I was waiting on information that never came. For a company known for Asia–U.S. lanes, their U.S. communication and responsiveness didn't come close to what I was used to.
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