On December 10th a booked load bound for a major retail dock sat idle for eight hours at the Atlanta terminal after Forward Air's support line failed to confirm runway availability. Calls were routed to voicemail, the on‑duty agent provided contradictory pickup windows, and their refusal to escalate forced my dispatcher to absorb $950 in detention and accept a client chargeback. I manage a 60‑truck fleet in the Southeast with eleven years' experience; for time‑sensitive freight this level of customer‑service breakdown costs more than money - it damages customer trust.
Zola Weber
Member since January 2026
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84 reviews · average 3.9
After eleven years running operations for a sixty-truck fleet in the Southeast, I put Arrive Logistics’ tech through its paces on several recurring lanes. Their real-time tracking and predictive ETA feature is the one thing that stood out - when the feed is accurate it makes detention forecasting and load planning much cleaner, but intermittent GPS dropouts and unexplained ETA drift have cost us tight windows more than once. I’m left conflicted: the visibility can be genuinely helpful, yet the inconsistency prevents me from depending on it for critical shipments.
Bottom line: Werner Logistics delivered when a late-season surge threatened our delivery windows. Their managed-transportation team flagged a cross-border permit hold-up and arranged an alternate carrier within hours, which kept our critical retail shipments moving - something I noticed immediately after a decade-plus of carrier juggling with a 60-truck fleet in the Southeast. Not flawless (billing reconciliation was slow once), but dependability when it counted earns them a solid four stars from me.
Having managed a 60-truck fleet in the Southeast for 11 years, I recently moved my lanes from a longstanding regional broker to Knight‑Swift Logistics. The one thing that made a noticeable difference was their real-time visibility - ETAs were more accurate than before and that visibility let our dispatchers react quickly to terminal or border delays, which cut detention at several customers. Pricing still jumps in tight markets, so I stopped short of five stars, but service quality and capacity were a clear improvement over what we used previously.
What mattered most was simple: Mode consistently showed up during tight pickup windows. After more than a decade managing a mid-sized regional fleet in the Southeast, that dependability during holiday surges kept lanes moving and reduced the time my staff spent chasing delayed equipment. Their platform's real-time load visibility also made it easy to confirm placements without repeated calls.
...getting our TMS talking to theirs was surprisingly quick; a single onboarding rep took ownership, mapped our EDI fields overnight and we had live tracking within days. I run a 60-truck operation in the Southeast and that focused help cut the usual startup headaches. Minor billing code confusion popped up later, so four stars rather than five.
Bottom line: a customs brokerage error by DB Schenker cost my company over $25,000 in detention fees and missed delivery penalties. Their portal showed an electronics shipment as cleared while customs had the container on hold for paperwork they only requested after 48 hours; three drivers sat idle and we were forced into emergency drayage and reroutes. After 11 years running a 60‑truck fleet in the Southeast, I expect timely, accurate updates - slow responses and stale tracking turned a recoverable issue into a costly operational failure.
After 11 years managing a 60-truck fleet in the Southeast, reliability is the single metric I judge partners by. NFI repeatedly covered last‑minute lanes and turned around emergency pickups within hours, which kept our retail customers stocked during peak weeks. Communication around billing can lag, so I docked one star, but when freight had to move, NFI delivered.
Bottom line: Echo Global Logistics ended up costing us more and giving far less reliable visibility than the regional broker we'd relied on for years. Their EchoShip platform repeatedly lost position updates and created billing mismatches that had our dispatch team spending hours on the phone chasing carriers, which in turn produced detention fees and missed windows that hurt our margins. After eleven years running roughly 60 trucks in the Southeast with a partner who actually flagged problems before they snowballed, switching to Echo felt like a step backward - opaque pricing and slow, scripted support when things went wrong.
Support responsiveness is uneven, which is frustrating when you need quick ETA updates. On several occasions their agents dug into lane issues and actually solved routing problems, and Hub Connect gives enough visibility to see where shipments are, but getting to that point often requires multiple calls and re‑explaining the same details to new reps. For a fleet of 60 trucks in the Southeast that slowdown costs time and money; I respect the platform and some individuals on the team, yet the inconsistency in follow-through keeps this relationship at a tentative three stars.
The clearest improvement was the live visibility - it flagged late loads before they became costly problems. Compared with the single-carrier broker we used previously, Penske's portal actually matched driver reports and cut the time my team spent chasing status updates; after 11 years running roughly 60 trucks across the Southeast, that mattered. Implementation had a few billing wrinkles, so I give it 4/5, but the day-to-day tracking win is real.
Bottom line: getting started with DHL Supply Chain moved faster than I expected and was mostly painless. The real win was their assigned onboarding manager - hands-on, arranged an onsite audit, and had our EDI feeds and slotting rules integrated in under three weeks, which kept my 60-truck Southeast operation on schedule. We did hit a wrinkle with pallet-labeling standards at one site that took a week to resolve, but the direct communication kept the hiccup from derailing daily runs.