Zola Weber's review of DB Schenker
Bottom line: a customs brokerage error by DB Schenker cost my company over $25,000 in detention fees and missed delivery penalties. Their portal showed an electronics shipment as cleared while customs had the container on hold for paperwork they only requested after 48 hours; three drivers sat idle and we were forced into emergency drayage and reroutes. After 11 years running a 60‑truck fleet in the Southeast, I expect timely, accurate updates - slow responses and stale tracking turned a recoverable issue into a costly operational failure.
