Zola Weber's review of Forward Air
On December 10th a booked load bound for a major retail dock sat idle for eight hours at the Atlanta terminal after Forward Air's support line failed to confirm runway availability. Calls were routed to voicemail, the on‑duty agent provided contradictory pickup windows, and their refusal to escalate forced my dispatcher to absorb $950 in detention and accept a client chargeback. I manage a 60‑truck fleet in the Southeast with eleven years' experience; for time‑sensitive freight this level of customer‑service breakdown costs more than money - it damages customer trust.
