Zola Weber's review of Hub Group
Support responsiveness is uneven, which is frustrating when you need quick ETA updates. On several occasions their agents dug into lane issues and actually solved routing problems, and Hub Connect gives enough visibility to see where shipments are, but getting to that point often requires multiple calls and re‑explaining the same details to new reps. For a fleet of 60 trucks in the Southeast that slowdown costs time and money; I respect the platform and some individuals on the team, yet the inconsistency in follow-through keeps this relationship at a tentative three stars.
