Zola Weber
Activity
Reviews
84 reviews · average 3.9
I've used Expeditors for 11 years. Last fall a single customs misclassification by their brokerage team left a critical shipment held at the Port of Savannah for 72 hours - my drivers were idled, detention fees mounted, and we absorbed roughly $8,500 in unexpected costs while a major order sat undelivered. What frustrated me most was the silence: the online status stalled, phone calls went unanswered, and the promised real-time visibility proved worthless when it mattered.
When a Thursday-afternoon pallet bound for a major retailer was misrouted to the wrong hub, UPS located, expedited and delivered it within a single shift - fixing what my old provider routinely stretched into multi-day headaches. After eleven years managing a 60-truck fleet in the Southeast, the single thing that made me happiest was their live shipment visibility; seeing exact handoffs and ETA changes in real time stopped the constant phone tag and let us reassign drivers sensibly. Their rates are a touch higher than what we paid before, but the drop in customer escalations and wasted driver hours earns this a solid four stars from me.
Bottom line: FreightClub's LTL rate-shopping feature saved us time and reduced surprises. The side-by-side quotes that break out accessorials and show transit days let me pick carriers with confidence - I've run a 60-truck fleet for 11 years in the Southeast, so that granular pricing detail matters. Booking directly from that comparison screen cut down phone tag and paperwork immediately.
...the live-tracking feed is the only feature that justified leaving our email-and-Excel chaos behind. Before Shiptify we were operating on stale location notes and constant phone tag; now the dispatch team for our 60-truck Southeast fleet sees real-time ETAs and proof-of-delivery scans in one view, and late pickups dropped noticeably. That single improvement paid for the switch.
Bottom line: Kaleris TMS was there when we needed it - reliable uptime and tracking meant fewer surprise delays. What made me happy was the real-time ETA tracking holding true during a holiday surge, which let our dispatchers keep pickups on schedule across our 60-truck Southeast operation. Integration with the terminal system can lag during very large batch updates, so I stopped short of five stars, but for everyday reliability it performed well.
Bottom line: nShift's customer service kept our operations moving during a critical carrier migration. When a carrier API change mangled our label layout over a weekend, their assigned rep stayed on a call with our IT lead, edited the mapping live, and had corrected labels printing within a few hours - that single act saved a full day of rework. For my 60-truck fleet in the Southeast, having a knowledgeable person who actually owns the fix made all the difference.
Bottom line: Freightview's subscription is borderline for us - the platform is tidy and easy to use, but the cost doesn't reliably pay for itself. In our 60-truck Southeast operation the rate comparisons and booking workflow trimmed administrative time, yet the freight spend reductions were inconsistent and too small to offset the monthly fees. I'm genuinely torn: for smaller fleets or teams needing fast quotes it might be useful, but for a regional fleet of our size the value proposition remains uncertain.
I've used LoadPilot for 14 months. Switching from a mix of spreadsheets and an older TMS, the carrier assignment workflow was the single biggest improvement - tasks that used to take our dispatchers hours now happen in minutes, and the built-in checks have put a stop to frequent mis-assignments. For a 60-truck operation after 11 years in the business, the reduction in billing corrections thanks to those validations is what made me happiest; month-end is finally calmer.
…and yet the switch to Aljex wasn't straightforward. Tendering and load-board integration are noticeably better than our old TMS - carriers reply quicker and dispatchers picked it up fast after 11 years running about 60 trucks in the Southeast, so that part felt like a real win. But billing and invoice reconciliation still demand too much manual cleanup and the reporting customization is clumsy, so I'm honestly torn: useful for day-to-day ops, frustrating for month-end.