Last Thursday our pickup got re-routed to a different terminal but Kaleris kept showing the original appointment - my driver sat an extra hour before I realized the yard update never pushed. I'm an owner-operator with two trucks in the Southwest; the platform's visibility helped me piece together what happened, yet the missed feeds and slow support made it more headache than help.
Pamela Hand
Member since January 2026
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104 reviews · average 4.3
...switched to ShipHawk and the booking automation actually confirms carriers without me calling three reps - saved me an hour a day compared to the clunky portal I used before. For a two-truck owner-operator in the Southwest that one-click pickup confirmation is worth the switch.
When a broker flipped a pickup to Phoenix an hour before loading and my phone blew up with quotes, Freightview pulled live carrier rates in five minutes and I booked a cheaper one than I would have by calling around. Compared to my old spreadsheet-and-phone routine it saves real time - I'm running two trucks in the Southwest, and that fast rate search is what sold me.
I've used Cargo Chief for two years and it actually worked when I needed it - found a last-minute carrier for a Saturday pickup in under 30 minutes. That quick booking kept my two trucks from sitting idle and saved me a headache across the Southwest.
…called support after a billing glitch and a rep stayed on the line until they traced the charge and reversed it - actually followed up the next morning to confirm. Out here in the Southwest with two trucks and 14 years on the road, that kind of follow-through wins me over, 5/5.
Been hauling in the Southwest for 14 years with a two-truck operation; after years of juggling spreadsheets, QuickBooks and a clunky load board, DAT Broker TMS felt like breathing room. What made me happiest was the billing tied to loads - close a job and the invoice is practically done, cutting my weekly admin from a full day to about an hour.
Support got me back on the road after a billing snafu - fast, patient rep stayed on the line until carrier pay cleared, though response times can lag during peak hours. I'm an owner-operator with two trucks in the Southwest, and their clear follow-up email with screenshots made the ten-minute fix feel worth the monthly fee.
The first time I tried to quote a last-minute FTL the system refused to pull carrier lanes and my afternoon melted into hold music while the dashboard spun - not a great first impression. I'm an owner-operator with two trucks and 14 years on the road, and while the integrations finally smoothed quoting and cut manual work, getting that far was fiddly enough that I'm torn about whether the setup headache is worth it.
Last Wednesday at the I-10 rest stop my phone lost service right after the receiver signed off, but the mobile app saved the signature and photos and pushed them as soon as I had signal. That offline caching and quick sync is a real time-saver - for my two-truck setup after 14 years on the road it meant invoices went out the same night.