Two-truck owner-operator in the Southwest with 14 years on the road - the RigBooks mobile app lets me snap PODs, attach them to the load, and have settlements moving before I finish a coffee. That single feature plus fast push updates from dispatch shaved hours off my night paperwork and actually keeps me rolling instead of buried in photos.
Pamela Hand
Member since January 2026
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104 reviews · average 4.3
Bottom line: ITS Dispatch saved me a payday. Broker sent the wrong rate on a load and the invoice preview flagged the discrepancy - fixed it from my phone in five minutes and the carrier paid a week earlier than usual; been running two trucks for 14 years in the Southwest, and that quick catch meant more than any flashy feature.
Two-truck owner-operator in the Southwest with 14 years on the road - Axon's mobile app syncs my delivery updates and proof-of-delivery photos straight into dispatch and billing the minute it gets a signal, cutting down the dozen daily calls I used to make. It can be slow with big attachments sometimes, but that instant update is worth the four stars.
Two-truck owner with 14 years on Southwest lanes - TruckingOffice pulled me out of a tight week when a broker “lost” our bill. Because the automated invoice went out and the app kept a timestamped trail of notes and PODs, I proved delivery and had $7,250 cleared in 48 hours instead of waiting weeks, which kept us from bouncing a payroll check.
Used it for about three months. The mobile GPS and ETA updates were so flaky that it showed trucks parked when they were driving - I’m an owner-operator with two trucks in the Southwest and that mismatch made me miss a pickup, costing a $375 detention fee and hours on the phone with shippers.
When a grain elevator shut down mid-pickup and my driver was stuck waiting, bulkTMS rerouted the load to another elevator and pushed the new manifest and directions to his phone in under five minutes. With only two trucks in the Southwest and 14 years on the road, that instant reassign saved us from detention and was worth every penny - five stars.
When a load canceled last-minute at a grain elevator and I had two empty hoppers, their support rep actually picked up, found an alternate bulk run nearby, and stayed on the line until the shipper confirmed. I run two trucks in the Southwest - support saved me hours, though the app still feels a bit clunky.
Never expected a TMS to make cents for a two-truck outfit - $150/month and the billing automation found about $800 in missed charges the first month, so it pretty much paid for itself. That price-to-return sold me - owner-operator with 14 years and two rigs in the Southwest.
...didn't think a blown tire at 2 a.m. would be solved by software, but I dragged the load to my other truck in PCS Dispatch Manager, the ETA updated to the broker and they never hit us with a detention charge. Me - an owner-operator with two trucks and 14 years on the road - was honestly impressed that one quick drag-and-drop kept the customer happy and my week from falling apart.
Three months in and I was live in under a day - uploaded my old Excel runs and PCS’ Cortex AI immediately flagged shorter routes that cut my deadhead miles. With two trucks in the Southwest that quick win on fuel made the whole setup worth it.
Yesterday the app froze while I was trying to log an HOS reset at a rest area and I had to reboot my phone before I could finish paperwork. It does the compliance stuff and the in-cab messages are handy, but the lag, phantom log edits and cluttered menus make daily use a headache - for my two-truck operation in the Southwest I stick with it because it works when it counts, yet I’m constantly annoyed by how unreliable the mobile app can be.
