Support got me back on the road after a billing snafu - fast, patient rep stayed on the line until carrier pay cleared, though response times can lag during peak hours. I'm an owner-operator with two trucks in the Southwest, and their clear follow-up email with screenshots made the ten-minute fix feel worth the monthly fee.
…and yet the switch to Aljex wasn't straightforward. Tendering and load-board integration are noticeably better than our old TMS - carriers reply quicker and dispatchers picked it up fast after 11 years running about 60 trucks in the Southeast, so that part felt like a real win. But billing and invoice reconciliation still demand too much manual cleanup and the reporting customization is clumsy, so I'm honestly torn: useful for day-to-day ops, frustrating for month-end.
Used Aljex for two years and it blew away the clunky system I had before - instead of hunting down carriers with phone tag and spreadsheets I can tender loads to multiple carriers and see replis in one screen, saved me hours a week. I'm an owner-operator in the Southeast with 18yrs experience and the tendering alone paid for itself.
Rate it, and the next carrier reading this page sees what you found.
