Bottom line: not worth the money. Their quote looked fine until surprise accessorials and a phantom fuel surcharge turned a decent lane into a loss - I operate three trucks on West Coast runs and this bled $300–400 from my margin per load.
Jordon Littel
Member since January 2026
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81 reviews · average 3.7
Real-time ETA updates in the app are the best part. I run three trucks on the West Coast and that single-screen view of upcoming stops plus one-tap check-ins cuts the morning admin in half so I spend more time driving than tapping.
Three trucks, three years on the West Coast - I expect quick answers when freight goes sideways. Instead Saddle Creek's support took over 48 hours to acknowledge an urgent routing error, my drivers sat idle, we lost two pickups and ate a $350 detention bill, and every callback just bounced me between agents with no real escalation.
...the app's live ETA push alerts actually cut down my dock wait by hours - they pop fast and the POD upload is instant. I'm running three trucks on the West Coast with three years under my belt, so that reliability mattered; only gripe was one flakey map route that rerouted me oddly once.
I've used Nippon Express for three years. When a last-minute export needed frantic customs clearance, their broker pushed it through overnight and they haven't missed a pickup when my three trucks were on the clock.
Yesterday, on a detour through a dead stretch of eastern Oregon where LTE vanished, Redwood's app kept my route pinned and turn-by-turn directions working until service came back - saved me from circling for 40 minutes. Small thing, but that offline map caching alone removes a huge headache and makes running three trucks feel less like guessing.
I've used SEKO's mobile app for three years and it still drops GPS updates mid-route - last month it wiped a POD and cost me a $300 client credit. I run three trucks on the West Coast and the daily app freezes and wrong ETAs are burning time and profit.
When the broker promised 'overnight' and my genset parts sat in a Belleville yard for 16 hours, I paid a premium for that guarantee and racked up $450 in surprise fees. I'm a West Coast owner-operator with three trucks - PEAK showed the truck parked but nobody answered, so the price absolutely wasn't worth the result.
Bottom line: the mobile app mostly works but drives me nuts with flaky GPS and slow load refreshes. I run three trucks on the West Coast and it's great for grabbing a load or snapping paperwork, yet route hints vanish mid-trip and push alerts either flood me or go quiet - handy when it behaves, maddening when it doesn't.
…they nailed the pickup window on a last-minute reefer, saved my three trucks from sitting idle on the West Coast and kept me from scrambling all weekend.