Bottom line: Forward Air is faster and more on-time than the regional carrier I used before, but it doesn't feel like a straightforward upgrade for my business. I run three trucks on the West Coast and the scheduled airport-to-airport lanes are great when they hit - yet the booking portal is clunky and the accessorials/detention add up so quickly that I end up using my old, looser broker for lots of local runs despite appreciating the speed here.
Jordon Littel
Member since January 2026
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81 reviews · average 3.7
When my driver missed a scheduled drop in Sacramento and we suddenly needed a paid backhaul to L.A., Arrive had a confirmed load and rate locked in before I finished my coffee. Compared to the brokers I used before - endless hold times and half-promises - their app showing availability and the rate up front kept my trucks moving and cut a couple hours of deadhead.
Bottom line: paying a bit more for Werner Logistics was worth it for the locked-in lane rates. With three trucks on the West Coast, that rate stability cut deadhead and smoothed cash flow - their quick settlement on loads was the cherry on top.
When a pickup ghosted last minute, Mode's dispatcher found a replacement load in under an hour and the ETA actually held - huge relief on a tight turn. Saved my small fleet out here on the West Coast; their punctual confirmations are why I keep using them.
Bottom line: GEODIS mostly works, but not consistently enough for tight windows. Their U.S. tracking dashboard actually helps when it refreshes and a warehouse once pulled a pallet same-day to save me, yet I’ve had last-mile ETAs slide two hours with no notice - for a three-truck owner-operator on the West Coast that can turn a good run into a wasted day.
...their support is a weird mix of lifesaver and headache. When you finally get a rep who actually follows up and fixes a routing mess it's great, but too often I'm on hold forever or get conflicting info - running three trucks on the West Coast, that inconsistency really burns time and trust.
Phone calls actually get picked up - someone at Hub Group stayed on the line and rerouted a messed-up pickup at the port in under an hour, which kept a truck from sitting all day. For a small West Coast owner-operator with three trucks and three years in the game, that quick, hands-on support is why I keep taking loads through them.
Bottom line: their support actually showed up - fast, human responses from my account rep fixed a botched POD and got my invoice paid without the usual week-long chase. That late-evening text saved me days of headache and keeps my three trucks rolling on the West Coast.
When a late-night detour turned a 4-hour hop into a 14-hour slog, Lineage’s live temperature feed let me watch the load stay frozen and avoid a frantic call to the receiver. For my three-truck outfit on the West Coast - after years of sitting at mom-and-pop yards waiting on paper logs - that real-time visibility was the reason I started moving more business their way.
The live-tracking portal kept me in the loop down to the minute - saved me from a half-day of phone tag when a dock changed at the last second. I run three trucks on the West Coast and that visibility let me reroute a load fast and keep my drivers paid; it paid for itself in a week.
Price was outrageously high for what we got. Signed on hoping their network would save us money, but hidden surcharges, higher-than-quoted brokerage charges and split shipments pushed my lanes up 30–40% - not worth it for a three-truck owner-operator on the West Coast; walking away.