Used GXO for three years. Their pricing turned into a slow bleed - constant per-pick fees, surprise storage surcharges and chargebacks wiped out about $1,200/month from my margins on a three-truck run, and the promised cost savings never showed up; not worth the headache or the bill.
Jordon Littel
Member since January 2026
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81 reviews · average 3.7
Bottom line: C.H. Robinson pulled a 3am miracle and kept a tight delivery from turning into a headache. I run three trucks on the West Coast, and what made me happy was their night dispatcher who scraped together a local dray, booked it in Navisphere, and kept me fed live updates so I didn’t sit and eat detention.
Bottom line: their support team actually picked up the phone and fixed a messed-up bill in under an hour. I run three trucks on the West Coast and the rep dug into the invoicing, reversed a duplicate charge and stayed on it until the carrier confirmed payment - felt like talking to a real person who cared, not an automated maze.
Fast, human support is why I stuck with Shiptify - when a carrier confirmation vanished the night before a haul their rep answered in about 30 minutes and stayed on the line until new docs were sent, which literally saved the load. Only gripe is the mobile push notifications can be flaky, but the people on the other end make up for it.
Three trucks, three years on the West Coast - I've leaned on TMS support more than features. Kaleris reps answered late-night calls and untangled a painful carrier onboarding in one session, which saved me a week's worth of headaches and kept deliveries rolling.
Bottom line: getting started was easy - I uploaded our lanes with a CSV and had a live shipment booked before lunch. Support answered a carrier-setup question quickly and walked me through it; with three trucks on the West Coast that quick walkthrough made a big difference, though the invoice export needs a small tweak.
Three trucks on the West Coast - Cargo Chief's predictive pricing is the feature that hooked me and drove me nuts. When it catches local rate spikes it makes quoting fast, but more often the figures feel smoothed into an average that underbids lanes I know are hot, so I find myself toggling between trusting it and double-checking every load.
Bottom line: useful, but not a runaway improvement over what I had before. After three years running three trucks on the West Coast my old spreadsheet + load-board routine actually felt faster for day-to-day dispatching - Logistically's LTL quoting and billing cut admin time, yet the web UI is sluggish and the mobile dispatch features aren't as practical when you're trying to re-route a driver at a truck stop.
Bottom line: not worth the cost. I paid a steep setup fee and about $900/month expecting the Kuebix/TMS integration to cut my headaches, but instead I spent hours chasing billing errors and incorrect carrier charges that ate into margins - no real savings for my three trucks on the West Coast.
The first morning I logged in after signing up I accidentally posted a test load and a rep called within 20 minutes to walk me through reversing it and setting up carriers. On the West Coast with three trucks and three years under my belt, the fact they hooked up my QuickBooks and had my first real tender sent the same afternoon is what really made me happy - got me moving faster than I expected.
What I liked most was their support - I called about a billing mismatch and a rep picked up, fixed it over the phone, and emailed confirmation within an hour. I'm an owner-operator with three trucks on the West Coast and that quick fix kept two loads on schedule and saved me a ton of back-and-forth.
Never thought I'd trust an app at 2 a.m., but when a broker ghosted us RigBooks' live driver location and instant alerts showed exactly where my guy was so I could reroute him before the pickup - for a small West Coast outfit with three rigs that kind of reliability paid for itself.