Bottom line: getting started was easy - I uploaded our lanes with a CSV and had a live shipment booked before lunch. Support answered a carrier-setup question quickly and walked me through it; with three trucks on the West Coast that quick walkthrough made a big difference, though the invoice export needs a small tweak.
…their support desk actually picked up and stayed with the issue until it was fixed. With our 55-truck fleet in the Southeast, a rep tracked down a misplaced bill of lading and had it uploaded within the hour, salvaging a shipment that otherwise would have sat overnight. The team’s responsiveness and willingness to jump on a call made the difference; I knocked one star off for some clunky navigation in the app, but their service kept things moving.
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