...their support is a weird mix of lifesaver and headache. When you finally get a rep who actually follows up and fixes a routing mess it's great, but too often I'm on hold forever or get conflicting info - running three trucks on the West Coast, that inconsistency really burns time and trust.
After twelve years managing a 55-truck fleet in the Southeast, I engaged NFI last quarter to cover overflow during our busiest month. Their base rate per mile was middling compared with spot quotes, but clear accessorials and a consistent fuel surcharge made invoices predictable - predictability, plus one avoided detention charge thanks to their real-time tracking, made the service worth the slightly higher sticker price. I give them 4/5 because the price-to-pain ratio favored NFI for planned overflow, though I’ll still shop around on long-term dedicated lanes.
The NFI mobile app actually gets the job done - uploading POD photos and e-signatures takes maybe 30 seconds now, which is huge when you're bouncing between tight docks. After 22 years hauling around the Midwest with a three-truck setup, the small time-savers are what keep runs profitable. It drops off sometimes in weak signal areas, but for quick proof-of-delivery and fewer calls from ops it’s been a real help.
Bottom line: getting NFI up and running was easier than I expected, but a couple of small slips cost them a star. What really made me happy was the dedicated onboarding coordinator who mapped our EDI files, scheduled test transmissions, and stayed on calls until the first live loads cleared. We did hit a hiccup with slotting at one of their Northeast DCs that pushed back full operations by about a week - preventable, and that’s why I held back five stars. I’ve run a 50-truck fleet for 18 years, so I noticed (and appreciated) that they didn't overpromise cutover windows and actually offered a predictable dry run. If you need fast EDI/TMS hookup and a human who answers at 7 PM, NFI delivered.
Rate it, and the next carrier reading this page sees what you found.
