Used it for about 2 years - handled routing fine but last harvest a dispatcher tagged a hopper load as "dry" and my settlement got payed 30% less until I chased support for a week and sent paper tickets; they fixed it but that week of phone tag cost me a day of runs. I like how it maps grain runs around the Southeast, but the payout/settlement side can be flaky so I'm honestly torn.
Felicity Fay
Member since January 2026
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95 reviews · average 2.8
Used it for about 6 years. Their customer suppprt is a joke - when a hopper load vanished I was on hold for days, email replies took 3–4 days and I lost almost a week of revenue (~$1,100) because nobody followed up or fixed the billing issue.
I've used it for six months. I'm an owner-operator with 18 years runnin' the Southeast - the app marked a load 'delivered' while I was still two hours out, dispatch closed the ticket, the dock refused the paper and I ate $750 in detention and a lost customer; suport took a day to respond and the billing still hasn't been fixed, so yea, pretty fed up.
Last Friday their support reset my logs mid-run and I lost an HOS entry, which blew up my schedule at a weigh station. They fixed it after a 45min hold and a really knowledgeable rep (Maria) but missed calbacks and the wait is rough when I run solo in the Southeast, so i'm honestly torn.
Bottom line: their support kept my biz rolling when nothing else would. Marta on the help line jumped on a call, stayed till the billing export was fixd and even nudged a same-day patch - I've run trucks 18 years in the Southeast, and fast hands-on help like that beats a pretty interface any day, even if the app still has a few quirkz.
Bottom line: worth the price - the maintenance reminders single-handedly kept one engine out of the shop and basically paid for the sub. I've been an owner-operator in the Southeast for 18 years and, while the invoicing UI is clunky and billng could be clearer, saving that repair bill made it feel like money well spent.
Last winter my route planning died mid-deadhead - McLeod wouldnt pull live locations and I sat on the side of I-85 for an hour trying to reconnect, cost me time and fuel. It handles dispatch and pay okay most days (I've been an owner-operator in the Southeast for 18 years so I know whats acceptable), but those random hangs and slow reloads make me nervous to rely on it when things go south, im honestly torn.
What I disliked most was the constant downtime - TMW Suite didnt work when we needed it. Owner-operator, 18 years in the Southeast; the outage wiped out two lanes and about $1,200 in detention/rebook fees, left my dispatcher blind for hours and cost me a week's pay.
When a last-minute bridge closure rerouted me off I-95 and threatened a late delivery, project44's ETA update popped up and my dispatcher called the receiver before they closed - saved me a detention fee. I've been an owner-operator 18 years down in the Southeast and THAT quick, accurate alert put cash back in my pocket, even if the app sometmes lags on load screens.
Owner-operator in the Southeast with 18 years on the road - what sold me was Magaya pulling fields straight from a quote to auto-create the booking, pickup and invoice so I stopped retyping weights/dims and refs for every load; saved me hourse each week. Works quiet and fast, no fuss paperwork anymore.