Thought they'd have a load ready Friday - nope. TQL TRAX showed the pickup confirmed but it was canceled an hour before, reps couldn't rebook and I burned 220 miles for nothing, cost me roughly $700 in fuel and lost pay. If you need something moved on time don't count on them; won't be using TQL for time-sensitive lanes again.
Roselyn Osinski
Member since January 2026
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87 reviews · average 3.6
Bottom line: Expeditors got a customs-held aerospace spare released the same day, which saved a scheduled repair from turning into a week-long nightmare. One customs rep hung on the phone with me, tracked down a missing import certificate, and had CBP release it in under six hours - as an owner-operator with three trucks in the Southeast that hustle paid for itself. Only reason I didn't give five stars was a billing hiccup afterward that took another call to straighten out.
Last Tuesday a Charleston load showed "on route" in Navisphere for eight hours while my driver sat at the receiver and the delivery window shut. Emails and calls to the assigned rep went nowhere, the tracking never updated, and I ate about $300 in detention plus a pissed-off customer. I run three trucks and have nine years in this business - when visibility and reps don't work, it costs me real money, and C.H. Robinson didn't come through when I needed them.
I've been using it for three years. The mobile app's barcode scanner saved my sanity - one quick scan in the yard and the shipment shows as received and inventory updates before I can finish my coffee. When I'm on the road with three trucks in the Southeast I just glance at the app for status updates and it keeps me from calling the warehouse a dozen times.
Used them for nine years and I can't believe the support has slipped this badly. I run three trucks in the Southeast and had an urgent export where the rep ignored calls and SmartHub showed a truck “en route” - it never arrived, so we ate a detention fee and a pissed-off customer. They're fine at booking freight, but when something goes sideways the silence is maddening; still waiting on a manager to sort the disputed fee after two weeks.
Bottom line: CoyoteGO just isn't as dependable as the platform I used before - more ghosted loads and last-minute rate cuts. I had two booked loads re-priced after acceptance and one pickup disappear because paperwork never uploaded, which burned deadhead miles and cost me a Saturday run. With three trucks on the road I don't have time for extra phone calls, so I ended up going back to the other app that actually holds its offers.
Main gripe: customer support can be painfully slow to respond when things go sideways. When they do answer, the reps actually know their stuff and will untangle billing or routing messes, but waiting 24–48 hours for that help cost me a detention once - not fun when you’ve got three trucks to keep moving. Torn, because the platform has useful tools, but the spotty response times make it hard to trust on tight loads.
I've used Shiptify for about six months. Compared to juggling spreadsheets and constant phone tag, the quote board is what made me happiest - I post a lane and get competitive bids in minutes, then award a carrier without the usual back-and-forth. I'm an owner-operator with three trucks in the Southeast and that single time-saver has already cut my admin hours in half.
First week I had a last-minute pickup and, after a tiny hiccup with the route map, the TMS let me pull carrier quotes and book one in under ten minutes. The thing that made me happiest was the live chat - they walked me through linking my carrier list so I didn’t have to wrestle with spreadsheets for hours. I run three trucks in the Southeast and after nine years on the road I just wanted a system that gets me moving without an IT guy, and Kaleris mostly delivered.