Getting started was more frustrating than it needed to be. They had me jumping through hoops for carrier authority and insurance copies - took nearly two weeks before I could bid on decent loads, but once I finally got cleared the platform actually shows runs close to my terminals down here in the Southeast. So yeah, onboarding was clunky, but when it works the loads and tracking are decent; still leaves me wary enough to keep other brokers in rotation.
Roselyn Osinski
Member since January 2026
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87 reviews · average 3.6
During a surprise flash sale last month one of our pallets got rerouted and Saddle Creek's parcel optimization quietly re-priced shipments and switched carriers so the split orders still showed up on time. I'm an owner-operator with three trucks in the Southeast, so shaving carrier and packaging costs without extra headaches actually matters to my bottom line. The portal's tracking lagged a bit during the scramble, but that rate-shopping saved us money and kept customers from flipping out.
Real-time tracking is what sold me - Yusen’s portal actually shows live locations and ETA updates that match what my drivers see. It saved me a pile of phone calls and a nasty late-delivery headache last month when a port delay popped up; their alerts let me reroute a load on the fly. I run three trucks in the Southeast and after nine years in the business, that kind of visibility keeps me working with them.
What I liked most was their customs broker calling me at 11:30 PM to explain a mysterious hold and actually getting the paperwork fixed so my pallet of electronics could move. I was staring at a ruined Saturday run - I'm an owner-operator with three trucks in the Southeast - and by morning the load was released and my driver made the drop. Gave them four stars because the price felt a bit steep, but that late-night save was worth it.
I've used Redwood for about a year. The feature that really won me over was RedwoodConnect's live tracking - being able to pull up a load on my phone, watch ETAs update, and not get blasted with constant check-calls saved me real downtime between hauls for my three trucks. Not everything's perfect (payment speed could be better), but that tracking alone made my life easier.
What stood out was their live visibility portal - real-time updates that actually matched what happened on the road. I've been running three trucks in the Southeast for nine years and that portal cut my constant check-in calls in half and kept customers calmer. Small things like automatic ETA nudges and clear POD uploads saved me time and headaches.
Bottom line: PEAK's tracking is a big step up from the clunky system my old broker used, but the support side felt slower and more by-the-book. My small fleet in the Southeast appreciated the live map and ETA sharing - clients stopped pestering me as much. Still, when a load went off-plan it took longer to get someone to unstick things and rates weren't any better, so I'm honestly torn.
I've used FedEx Logistics for nine years. Their customs brokerage has become a recurring headache - last month a Mexico load sat in customs an extra two days with zero updates, my driver waiting, $420 in detention fees and a missed retail window. Small three-truck outfit in the Southeast; when their paperwork and phone routing fail like that it costs more than time, it costs customers and my nerves.
Last Thursday I had a last-minute drop in Birmingham, uploaded the POD on my phone at midnight, and by Saturday the payment was in my account. That quick cashflow was the standout for me - running three trucks, payroll and fuel bills don't wait, so getting paid fast made a real difference. Friendly dispatch helped, but it was the speed of settlement that won me over.
I've used Capstone for about 18 months. The signup surprised me - an onboarding rep walked me through the insurance and portal uploads and had my three trucks hauling within a week, so I didn't waste time chasing paperwork. Still get the occasional routing hiccup, but that fast kickoff won me over.
