Owner-operator on the West Coast with 20 years under my belt - had a load stuck in customs at the worst possible hour. One rep, Maria, actually stayed on the phone with me and the broker until the hold was cleared; that kind of follow-through is rare and kept my schedule from falling apart. SmartHub updates lagged a bit so I docked a star, but the human support earned my loyalty.
Samson Cartwright
Member since January 2026
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101 reviews · average 3.5
I've used RyderShare for about eight months. Price is a little steep for a lone owner-operator on the West Coast like me, but the rate visibility is what sold me - seeing real-time lane rates let me pick higher-paying loads and recoup the subscription in just a few weeks. Four stars: worth it if you want clearer pricing info, but I wish the monthly fee fit small operators a bit better.
Bottom line: CoyoteGO is dependable - it actually worked when I needed a load. I run my own truck on the West Coast and that instant booking confirmation (and the surprisingly accurate pickup window) stopped me from sitting idle at a yard. Not perfect - rates can be hit-or-miss - but that quick confirmation kept me rolling, which is what matters.
Twenty years on the West Coast doing my own runs, I handed a late-night load to Uber Freight TMS - big mistake. Their platform auto-confirmed a carrier that never showed, flipped the status to “picked up” in the app so I stopped getting dispatch calls, and I sat at the dock three hours while my backhaul drove away. Payment then sat in their system for 35 days (no cash for fuel or repairs) and support sent boilerplate replies instead of fixing the ledger; cost me about $700 in detention and a week of income.
Last Thursday a run to Stockton that should've been a quick pickup turned into a five-hour mess when Shiptify quietly re-assigned the carrier and dropped my pickup confirmation - no alert, nothing. I sat on the dock, called support twice, and by the time they found the missing docs the broker hit me with a $350 detention and a nasty client call. After twenty years hauling the West Coast, I get tech hiccups, but their tracking said "in transit" while my truck was idle; that kind of mistake cost me money and patience.
…their support team actually got me back up and running within an hour when a carrier token expired. I've been an owner-operator for 20 years out here on the West Coast, so when deadlines hit and labels stop printing you panic - having someone patient stay on the line and push the right fixes was a relief. The interface could be cleaner, but that quick, no-nonsense human help is why I stick with ShipERP.
The real-time map saved my bacon when a shipper tried to ghost us on a rainy Tuesday. After twenty years hauling on the West Coast, seeing that the trailer was never scanned let me abort the run before I hit Bay Bridge traffic and a wasted two hours. But the carrier integration bungled the PODs and brokers never got proof - billing stalled for two weeks and I spent half that time on the phone, so I’m torn: brilliant tracking, dodgy backend.
Bottom line: it paid for itself in about three months - worth the sticker for me. I was wary of the monthly fee, but the rate-shopping nailed a cheaper carrier on a regular north–south lane and trimmed my costs by roughly 10–15%, so that single feature made the subscription feel cheap. After twenty years on the West Coast running an owner-operator outfit, what made me happy was how quick it was to compare and book without calling five brokers.
Bottom line: Freightview mostly gets the job done, but it's iffy under pressure - when confirmations and tracking matter, sometimes it lets you down. I run my own truck on the West Coast and after 20 years I can tell the difference between a system that just works and one that burps; Freightview burped a few times - rates disappearing mid-quote and a midday outage that cost me a pickup window. When it works, it's quicker than calling around, and I keep using it, but those reliability hiccups make me wary when a tight schedule can't absorb errors.
Last Thursday my carrier bailed an hour before pickup and the clock was ticking toward the terminal cutoff. Cargo Chief popped a local match in under 20 minutes and the new driver rolled in on time - it actually worked when I needed it. The real-time carrier pick is what made me happiest; no back-and-forth, just a fix that kept the load moving.
