Liked that FreightWise's TMS actually caught a reconsigned load and kept me updated in real time while I was rerouting off the I-5. After twenty years on West Coast lanes I'm used to ghost tracking, so that part impressed me - but then their billing system charged the broker rate to me after the paperwork changed, and it took three support tickets and a week of phone calls to get it sorted. So it's a weird mix: the visibility saved me time on the road, but the billing mess nearly cost me a week's pay.
Samson Cartwright
Member since January 2026
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101 reviews · average 3.5
Two decades hauling on the West Coast taught me a thing or two, and DAT's invoicing module nearly cost me a load. It duplicated carrier payments and then locked the invoices so I couldn’t correct them - support took three business days while I fronted about $1,800 to keep drivers paid. If you run month-to-month hunting for every penny, this kind of billing bug will burn you.
Bottom line: BrokerWare saved a Friday afternoon for me. Two hours before pickup a carrier bailed, and their carrier sourcing turned up a replacement in about twenty minutes, automated rating gave me the right number, and the electronic dispatch texted the driver so we still made delivery and avoided detention. I'm an owner-operator on the West Coast with 20 years under my belt, and that quick find-and-dispatch is what won me over.
Two weeks ago my driver lost cell service right before a tight pickup and Transport Pro’s last-known GPS ping and timestamped notes let me prove location and avoid a detention charge. After twenty years on the West Coast I don’t buy hype - this just quietly did the one thing I needed: reliable tracking when the phones go dark. App can be sluggish sometimes and reports are basic, but the tracking and dispatch alerts actually worked when it mattered.
Price was the biggest win for me - definitely reasonable for what I actually use. The IFTA reporting single-handedly paid for itself by saving me a couple hours every week; after 20 years on the West Coast I don't miss doing mileage spreadsheets. UI could be tidier, so I knocked off a star, but if you want to cut admin time it's worth the monthly fee.
Six months using ITS Dispatch and I'm ready to switch back. Compared to my old TMS, the dispatch side feels like a step backward - trip edits don't sync to invoices, the mobile app drops POD uploads, and that mix-up cost me about $750 in delayed settlement plus a day of phone calls to straighten it out. I'm an owner-operator with 20 years on the West Coast; this slowed payouts and added real expense.
Their support is what sold me - real people answering quickly and not putting you through the usual script. I run a couple of trucks on the West Coast, and when my fuel reports started double-counting last month, a rep named Maria hopped on a remote session, fixed a bad import mapping and emailed a simple checklist so it won't happen again. Interface still has a few quirks and sometimes responses slow down late‑afternoon Pacific, but their customer service makes this TMS worth the switch for me.
Bottom line: I was up and billing the day I signed up. The CSV importer let me drop a year's worth of loads in and map columns in a few clicks - support even hopped on a call to fix one weird date format so I didn't have to babysit it. After twenty years hauling up and down the West Coast, I like that the start-up didn't feel like another project to tackle.
Two decades running my own truck on the West Coast has taught me to value simple mobile tools. Dr Dispatch's app mostly delivers - quick load lookup, easy driver check-ins, and I can handle a lot between stops - but the GPS tracking lags and the offline behavior is sketchy, so when I hit dead zones I'm back to paper or screenshots. Useful for day-to-day work, but I keep thinking it needs a cleaner, more reliable mobile backbone before I can fully trust it on long hauls.
Single-truck owner-operator on the West Coast here - bulkTMS failed me when I needed it most. Mid-harvest the app froze, dropped my active load and stopped pushing alerts, so I missed a grain pickup and ate a $300 detention fee while the dispatcher was staring at a blank screen. Can't trust this on time-sensitive bulk runs; when the software quits, you're the one paying for other people's glitches.
Last Tuesday my route feed froze halfway to Sacramento and the broker couldn't see my updates. I hit their chat and Maria stayed on the phone for 40 minutes, walked me through a reset and then sent screenshots and a checklist so I could fix it if it happened again. Stuff like that matters. After twenty years running trucks on the West Coast, that kind of follow-through convinced me to keep using Axis - even if the app still lags sometimes.
Pulled over for a DOT inspection at 3 a.m. on I-5 and the inspector asked to see my logs. PeopleNet pulled them up instantly, timestamps matched my paper log and the inspector nodded and moved on - after 20 years running my own rig that's a rare win. Didn’t freeze or drop connection crossing the Siskiyous, so it did exactly what I needed when it mattered.