Two decades hauling on the West Coast taught me a thing or two, and DAT's invoicing module nearly cost me a load. It duplicated carrier payments and then locked the invoices so I couldn’t correct them - support took three business days while I fronted about $1,800 to keep drivers paid. If you run month-to-month hunting for every penny, this kind of billing bug will burn you.
I've used it for about three years and the mobile app is what keeps me on DAT Broker TMS day to day. The single feature that actually made me happy was the push alerts for pickup and delivery - they hit my phone almost instantly so I can reassign loads or call carriers before things snowball, which on busy afternoons is a lifesaver. The app still hiccups when uploading BOLs and sometimes gives a "recieving error" that needs a restart, but for status updates and quick communication it does the job.
Bottom line: it mostly works, but when it glitches it can cripple a day's moves. I dispatch 15 trucks across the Southwest and after ten years the TMS's intermittent sync failures and slow carrier status updates have cost us pickups - support responds but not always quickly enough to stop the domino effect.
Rate it, and the next carrier reading this page sees what you found.
