Six months using ITS Dispatch and I'm ready to switch back. Compared to my old TMS, the dispatch side feels like a step backward - trip edits don't sync to invoices, the mobile app drops POD uploads, and that mix-up cost me about $750 in delayed settlement plus a day of phone calls to straighten it out. I'm an owner-operator with 20 years on the West Coast; this slowed payouts and added real expense.
I've used ITS Dispatch for two years. We switched from a patchwork of spreadsheets, phone calls and a clunky legacy TMS, and managing 30 trucks on the West Coast the thing that made me happiest was the billing workflow - auto-generated invoices and clearer settlements cut our driver settlement time in half. Reporting is still basic and I miss a few advanced filters, but for daily dispatch and faster invoicing it's proven dependable; I give it 4/5.
Bottom line: the mobile photo proof-of-delivery that auto-attaches to the correct load and invoice is the standout feature - no more emailing photos to dispatch. After years on Southeast runs, that alone cut settlement back-and-forth and saved real time, though GPS pings can lag on some routes.
Rate it, and the next carrier reading this page sees what you found.
