Hated the mobile app. It kept freezing when I tried to upload the bill of lading and the push notifications showed up hours late, which cost me a missed appointment and about $900 in demurrage. Support bounced me between canned chat replies and a callback that never came - went back to calling my broker old-school and won’t trust the app for time-sensitive loads again.
Samson Cartwright
Member since January 2026
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101 reviews · average 3.5
Bottom line: AIT pulled us out of a nasty customs jam and kept a time-sensitive medical shipment from thawing out. I was up late watching their portal ping for updates - broker spotted a missing certificate, called customs, and by morning the hold was lifted; I've been running trucks on the West Coast for 20 years and that kind of quick hands-on support still surprises me. It wasn't cheap, but the rep stayed on the line until paperwork cleared, which made the extra cost worth it.
Bottom line: their customer service cost me real money. Support promised callbacks twice while EchoShip showed the load “in transit” and my driver sat three hours - detention fees and a missed reload I had to swallow. After 20 years running my own rig on the West Coast, I expect someone to actually escalate issues instead of reading a script; won’t be using Echo again.
...pricey for the visibility - Hub Connect actually kept the broker honest, but that didn't make the rate any sweeter. After twenty years on the West Coast I can smell when I'm paying for a screen instead of tighter margins, and too many accessorials popped up to justify the premium. Good when you need fewer phone calls, meh when you're watching the bottom line.
Reliable pickups on short notice - that's what sold me. Got a last-minute LTL booked after one carrier bailed and WWEX had another truck on the dock within hours, and the tracking actually matched reality. Twenty years on the West Coast and I don't hand out perfect scores, but when deadlines matter they were there.
I've used Beon for about a year on West Coast runs. After 20 years on the road, the thing that really sold me was one night when a time-sensitive medical shipment stalled at a cross-dock - Beon's live tracking showed exactly where it was, I messaged support through the app, and they had a local driver on it within the hour so we still hit the appointment window. Saved the delivery and my pay, and that one quick turnaround is why I'm sticking with it.
Bottom line: Kuehne + Nagel's tracking showed my pallet as delivered but customs had no paperwork and I lost a week's revenue plus a repeat customer. After 20 years hauling on the West Coast I know how to read a manifest - KN Login was green while the import desk had nothing, the truck sat, detention fees piled up and the consignee canceled the order. Their support shrugged and passed blame; I ate about $2,800 in fees and the headache, and I'm done with them.
...suddenly the paperwork wasn't a nightmare anymore. Expeditors gave me one rep who actually knew the shipment and a live-status portal that matched reality - night and day from the guessing game with my old broker. After 20 years operating on the West Coast, that single reliable contact saved me late-night calls and kept loads moving.
Their 360 app saved me on a rainy Tuesday when a dock closed and my whole schedule looked toast. I grabbed a last-minute load through J.B. Hunt 360°, the broker rep texted pickup details and I had the POD uploaded in the app before I hit the freeway - paid more than the original run, too. After twenty years running West Coast lanes, that quick match and straightforward pay are enough for me to stick with them.
Last Friday my load vanished from Navisphere for six hours right when I needed arrival ETAs for a tight store appointment. The real-time tracking is brilliant when it's actually real-time - the map and docs view usually save me headaches, but that blackout and a slow response from their support left me sitting idle and bleeding time. I've been running trucks on the West Coast for 20 years, so I'm genuinely torn: their system helps on most runs, but those random outages make me think twice about trusting them with time-sensitive loads.
They got orders out on time when it mattered most. I run a West Coast single-op and after 20 years in this game the only thing that keeps me up at night is stock leaving the warehouse on schedule - during a surprise weekend spike Amazon pushed a restock through and my listings never went OOS. Support was barely even a factor, which is exactly how I want it.