Nine years on the road in the Northeast has made me picky about subscriptions, so I gave Axis TMS a spin after my dispatcher pushed it. The real-time tracking and cloud dashboard are handy, but that monthly price feels steep compared to how much of it I actually use - nice features I didn't need every day. I'm torn: if you run a small fleet it might pay off, but for a company driver like me it didn't quite cover the cost.
Caterina Mraz
Member since January 2026
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91 reviews · average 3.4
Driving regional routes in the Northeast, I hit a nightmare afternoon when a late pickup put me two hours behind and my next load got double-booked. Normally that's a phone-call mess, but I opened PCS Dispatch Manager, dragged the load to another driver and watched ETAs and confirmations update automatically in seconds. Saved me a ton of calls and a wasted day - that one drag-and-drop move turned a breakdown into just another weird afternoon.
Northeast routes for nine years have taught me to value quick, no-nonsense help when something goes wrong. Had an ELD sync fail right before a pickup and support answered in under five minutes, walked me through a reboot, then hopped into my session and fixed a profile setting while we chatted - didn't leave until the clock showed it was actually logging. That one-person-saw-it-through vibe is why I stick with PeopleNet.
The mobile app's sync feature is awful. Mid-haul in the Northeast it kept failing to upload PODs and status updates, so dispatch thought I hadn't picked up a load and I sat nearly two hours getting reassigned - lost detention pay and had to fight to get paid later. Support was slow and the only workaround was daily manual syncs, which is not realistic when you're trying to make a run and keep fuel money coming.
Never expected getting a new tracking platform up and running would be this painless - took maybe five minutes to link my MC and truck number and my first load started showing live ETAs right away. After nine years driving through the Northeast, not having to wrestle with clunky logins or call dispatch every hour is a real win.
Bottom line: their support actually saved me from getting stuck at a failed delivery. I was on a night run when the app started flagging a stockout at the receiver, so I called FourKites and a rep jumped on, tweaked the digital twin and pushed an updated ETA to the shipper - took maybe 10–15 minutes and avoided a multi-hour wait. The software can glitch, but the people on the other end know the system and don’t sound like they’re reading from a script, which makes all the difference on the road.
Nine years driving company rigs around the Northeast and I don't have patience for support that passes you off. A customs hold one night could've wrecked a run, but the CargoWise rep stayed on the line with me for forty minutes, walked me through the paperwork and actually followed up until the hold cleared - that kind of follow-through made me trust the platform. UI can be a bit clunky, but their people saved the day.
I've used it for nine years and I'm honestly torn. Most weeks it quietly moves invoices and EDI traffic without fanfare, but there have been a couple of holiday billing cycles where messages stalled and we lost hours troubleshooting. Support eventually got things back, though the wait was rough - out here in the Northeast deadlines don't bend, so those blackouts left the team scrambling.
Bottom line: Infor's SCM is smarter than the clunky Excel setup we used before, but it's not an obvious upgrade for day-to-day driving and dispatch. Forecasts and carrier windows look cleaner and caught a few things my old system missed, yet the interface buries simple toggles, setup needed IT time, and the real-time ETAs still often don't match what I see on the road. I'm torn - the planning signals help, but for our small Northeast runs the extra configuration and flaky ETAs push me back to the spreadsheet workflow some weeks.
And what actually sold me was how it re-plans on the fly. Used to be hauling in the Northeast with our old TMS and I was on the phone constantly when things changed; now the app pushes new ETAs and routes so I only grab dispatch for the weird stuff. Saved me real time and stopped a lot of needless back-and-forth.
When I first fired it up the onboarding rep shared my screen and fixed our carrier mapping while I sipped my coffee - ten minutes and we were live. The thing that impressed me most was how the import tool matched our terminal names and the rep actually knew trucking lingo, which cut the usual babysitting down a lot. Setup had a couple quirks to tweak, but after nine years hauling through the Northeast this was one of the smoother rollouts I've seen.