I've used it for about a year. Compared to the older TMS we ran before, Manhattan's routing decisions felt unpredictable and often shoved me into longer runs - one reroute had me sitting in traffic for two extra hours and cost the company a detention fee. The driver app also has flaky syncs; lost barcodes and sudden resyncs turned a normal shift into a scramble, and after nine years on the road I can say the tech didn't save time, it stole it.
Caterina Mraz
Member since January 2026
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91 reviews · average 3.4
Last Tuesday on I-95 a box truck clipped my passenger door at a merge and the other driver started yelling that I cut him off. Samsara’s dash cam automatically flagged the event and uploaded the exact clip to the safety review page so my dispatcher pulled the timestamped footage and cleared me within minutes instead of a drawn-out argument. After nine years on Northeast roads I’ve learned to dread paperwork and he-said-she-said claims - this one feature just saved my license and a headache.
I've used Detrack for about a year and a half. What really stood out was the live ETA tracking - it adjusts for traffic, auto-pings customers, and cut my 'where's my driver' calls down to almost nothing. After nine years behind the wheel in the Northeast, that one feature alone makes runs way less stressful.
The app's routing and GPS are awful - it rerouted me onto back roads, tacked on nearly eight extra miles, and then straight-up crashed when I tried to upload a POD. On a packed afternoon in the Northeast that translated into missed windows, extra fuel, and a dispatcher trying to untangle trips I shouldn’t have had to babysit. I spent more time troubleshooting the app than actually delivering, and that cost me time and money.
Nine years on the road in the Northeast and HelloTracks' support left me hanging. On a busy Saturday their app rerouted half my stops and after an hour on hold I finally got someone who told me to “clear cache” - that didn’t fix anything, I missed a time‑sensitive pickup and spent an extra 45 minutes backtracking which cost me pay and a furious customer. Took days to get a real callback and no real resolution, just the same scripted answers over and over.
Bottom line: the mobile app actually saves me time. The push alerts for saved searches are gold - gets me a ping the second a load that fits my reefer on I‑95 shows up so I can book or pass without scrolling through junk, which matters when you’re parked for thirty minutes between runs. I’m a company driver with nine years in the Northeast, and that one thing cut my deadhead and bumped my weekly pay.
