Mateo Senger
Activity
Reviews
89 reviews · average 3.8
Bottom line: the mobile app's live ETA updates cut my driver check-ins in half. With 22 years dispatching and a hundred trucks across the Northeast, the quick reassign-and-message trick saved me on a Tuesday when a bridge closure forced three detours - I tapped, reassigned, and drivers updated in under a minute.
For five years I've used Kerry Logistics on our Asia–U.S. lanes. I'm a Northeast dispatcher running 100 trucks with 22 years in the business, and when a Christmas Eve container was flagged for a missing COA their broker hunted down the supplier, emailed the signed certificate at 11:30pm and got clearance so my driver rolled at 4am - one late-night call that saved a major appointment.
On-time pickups were the standout - Forward Air showed up on the dot for an overnight airport-to-airport pharma run and kept a tight connection that would have otherwise blown our schedule. After 22 years in the business and dispatching a 100-truck fleet in the Northeast, I give them 4/5 since a few regional lanes still slip now and then.
When a driver shredded a tire on I-84 two hours from delivery, Arrive found a replacement truck and rebooked the load in under 30 minutes while keeping me posted the whole time - I run 100 trucks in the Northeast and that quick rescue kept the appointment and my customer calm.
I've used Werner Logistics for five years. I run about 100 trucks and have 22 years in the Northeast, and I'm torn - their live-tracking dashboard has straight-up saved a holiday load by spotting a misrouted trailer, yet the ETAs drift by hours and getting someone to fix those algorithm screw-ups drags on, so sometimes it's a lifesaver and sometimes it just creates more headaches.
Last Friday a refrigerated load bound for a Providence supermarket was stranded at the terminal and my fleet was tied up - panic brewing at the buyer. Mode's rep found a local reefer and had the trailer rolling in 40 minutes; I dispatch 100 trucks in the Northeast and after 22 years that kind of quick save still surprises me.
Two decades in dispatch across the Northeast managing a 100-truck fleet told me to expect value - DB Schenker didn't deliver. Hidden accessorials and painfully slow customs work tacked on about $9k in demurrage and driver downtime last month; for that price it wasn't worth the headache.
I've used GEODIS for four years. Their support can be surprisingly sharp - once they untangled a routing mess same-day - but more often you get slow handoffs and repeated callbacks; I'm a dispatcher running about 100 trucks with 22 years in the Northeast, and that flaky service is the reason I'm torn.
Five years I've used CEVA in the Northeast, but last month their booking portal re-routed a live pickup to the wrong terminal and my driver sat three hours while a high-priority automotive shipment missed its window - $2,700 in detention and a furious customer to follow. Their account reps acted like it was paperwork, so I pulled that lane off our 100-truck roster and won't trust them with time-sensitive loads again.
The KN Login mobile app's live ETA feed is what won me over - seeing real-time arrival updates and POD photos on the fly saves me a ton of phone tag. With 22 years dispatching and about 100 trucks across the Northeast, I only knock it for occasional GPS hiccups and sluggish map redraws under heavy load, but it still shaves hours off my morning chaos so 4/5.
When a last-minute pallet hit a paperwork snag at JFK, their onboarding rep stayed on the line with me for two hours and walked customs through the fixes - saved the load. Getting started after that was pretty straightforward; I dispatch 100 trucks in the Northeast and their portal plus that rep got us moving fast, though billing needed a couple cycles to settle.