When a last-minute pallet hit a paperwork snag at JFK, their onboarding rep stayed on the line with me for two hours and walked customs through the fixes - saved the load. Getting started after that was pretty straightforward; I dispatch 100 trucks in the Northeast and their portal plus that rep got us moving fast, though billing needed a couple cycles to settle.
Bottom line: the mobile app actually keeps me in the loop so I don't get blindsided. The push notifcations for ETA changes are usually spot on and not noisy - that one-bit heads-up has saved me from sitting at docks for hours, I'm an owner-operator with 12 years on the road in the Midwest so those minutes matter. Also snaping and uploading a POd takes two taps which is clutch when its freezing and you got gloves on.
Rate it, and the next carrier reading this page sees what you found.
