For five years I've used Kerry Logistics on our Asia–U.S. lanes. I'm a Northeast dispatcher running 100 trucks with 22 years in the business, and when a Christmas Eve container was flagged for a missing COA their broker hunted down the supplier, emailed the signed certificate at 11:30pm and got clearance so my driver rolled at 4am - one late-night call that saved a major appointment.
Getting set up with Kerry felt like solving a Rubik's cube blindfolded. Their portal kept rejecting my carrier docs, support kept passing me from person to person, and it took two weeks to get authority to pick up one load - cost me three paid runs and a week of income. I'm a company driver with nine years in the Northeast; for Asia‑U.S. routes I expected smoother onboarding, not this slow mess.
I've used Kerry Logistics for six years. What keeps me with them is their customs specialist who proactively calls drivers and resolves hold-ups before fees or long delays stack up - that single point of contact has saved our operation dozens of hours. With a 55-truck fleet and twelve years in the field, prompt, knowledgeable support matters, and Kerry's team consistently delivers even on odd-hour queries.
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