...support is a weird mix - when we had a carrier connector go sideways a rep hopped on a call, dug in and saved a day of manual updates; other times simple ticket updates took 48+ hours and left my 80 trucks blind. I'm on the West Coast and after seven years dispatching I get why integrations are messy, but that inconsistency makes Chain.io hard to trust during peaks.
Cassie Hoeger
Member since January 2026
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95 reviews · average 3.6
The fastest part was onboarding, their rep had our API authenticated and live in under 48 hours so we could start moving a priority lane the same day. Out here on the West Coast running an 80-truck fleet, that speed mattered; only hiccup was the billing paperwork, which dragged an extra day.
Friday afternoon. Customer needs material Monday morning. Our regular carrier says nope. LAX got the call 😂 Delivered Monday at 7:15. Thats my review.
I've used Odyssey Logistics for seven years. They've bailed me out on urgent chemical hauls along the West Coast, but routine pickups slip too often and the tracking updates are maddeningly hit-or-miss, so I'm equal parts relieved and frustrated.
Last Thursday one of our expedited trailers hit a delay because Saddle Creek's parcel optimizer swapped carriers at cutoff and the shipment wound up routed to the wrong hub. I'm a dispatcher running 80 trucks on the West Coast - the optimizer trimmed our parcel spend nearly 18%, but that misroute cost two days and a ton of scrambling, so I'm genuinely torn.
Their portal showed the trailer as "checked in" while my driver was still circling the yard, so a refrigerated load sat three hours past its delivery window - detention fees and a furious customer followed. I dispatch 80 trucks on the West Coast and after seven years this level of tracking inaccuracy cost me real money and extra hours of frantic recovery.
Right when a vessel flipped our appointments and I had to reroute loads, ITS's drayage crew showed up on every slot and their ETA texts were dead-on; after seven years dispatching 80 trucks on the West Coast, that saved us a detention day and a lot of late calls. That kind of reliability made me breathe easier.
Eighty rigs, seven years on the West Coast - what I care about is whether a system actually moves paper. RedwoodConnect's API pushing PODs into our TMS within minutes (and the live exception alerts) stopped the daily signature hunt and cut our billing headaches way down.
I've been dispatching 80 trucks on the West Coast for seven years and moved us to SEKO after our old forwarder kept missing ETAs and triggering constant scramble. SEKO's live tracking actually matched what drivers reported - the accurate ETAs cut my reschedule calls in half and made days far less chaotic.
Support is unpredictable - sometimes a rep jumps on a last-minute reroute and saves the day, other times we’re stuck in slow email limbo. I run 80 trucks on the West Coast and after seven years with Kenco I’m genuinely torn: individual people have been fantastic, but the inconsistency in follow-through makes planning a headache.
What I liked most was the predictable customs fees - they trimmed about 12% off the surprise charges we used to get. That predictability kept our trucks moving, and for a West Coast dispatcher running 80 trucks the slightly higher freight rates paid off in saved hours and fewer headaches.