Skip to main content

Cassie Hoeger

Member since January 2026

Activity

Reviews95
Helpful0

Reviews

95 reviews · average 3.6

Bottom line: Fleetio's worth the price if you need alerts that actually save downtime. On our West Coast routes with 80 trucks and seven years of hard lessons, one automated engine-warning alert flagged a failing alternator on a long haul and avoided a tow plus two days out of service - that single incident covered months of subscription.

Had high hopes, but the ETA pings kept jumping by half an hour to an hour with no rhyme, and drivers were chasing ghosts. My 80-truck West Coast fleet burned through overtime and missed appointment windows because dispatchers trusted those ETAs - cost us fuel, angry customers, and a week of rework.

Dispatcher for an 80-truck West Coast fleet with seven years on the job - ParkourSC usually gives solid live locations and cut down my routine check-ins, so I was sold on its day-to-day usefulness. But when the port jam hit, ETAs and carrier updates stalled and alerts lagged, and in the one moment we needed reliable real-time info it left us scrambling and on the phone more than before.

Bottom line: Savi's mobile app actually gives me live ETAs and push alerts I can trust. That single thing - accurate, timely ETA updates that show up on the lock screen - has cut our frantic driver-calling in half; I manage about 80 trucks on the West Coast and it's the one feature I open the app for every morning.

Getting set up was a nightmare - onboarding took way longer than sales promised and the live-tracking feed never matched our actual routes. I’m the dispatcher for 80 trucks on the West Coast, and vague API docs plus courier mismatches cost us a week of missed ETAs, hundreds in overtime and a pile of angry customers.

When a last-minute carrier surcharge nearly doubled a lane's bill, Pando flagged a cheaper reroute and cut the cost - it literally paid for the month's subscription that day. For our West Coast dispatch office handling roughly 80 trucks the upfront fee felt steep, but that $1,200 save on one shipment made the price worth it.

Support was hit-or-miss. I manage 80 trucks on the West Coast and a couple of reps moved heaven and earth to track down a stuck load, but other tickets sat idle for 48-72 hours and that delay cost us detention - good intentions, inconsistent follow-through.

...support ghosted us when an outage left 20 loads untracked and my ticket sat in limbo for 36 hours. Dispatching 80 trucks on the West Coast with seven years under my belt, their silence cost us thousands in detention fees and a major customer that pulled their business.

Bottom line: Tradeverifyd is stronger than our old spreadsheets at flagging hidden supplier issues, but it doesn't replace the daily hustle. I run an 80-truck West Coast operation and its scoring called out a Tier-2 carrier problem we missed before - useful for planning - yet the steady stream of alerts and sluggish sync with our TMS meant I was still hand-checking manifests every morning.

Yesterday one truck sat at a customer's dock for nearly two hours and Wialon never triggered the geofence exit alert - we only found out because the driver called furious. For a West Coast dispatcher managing 80 trucks with seven years on the job, unreliable geofence alerts that either delay or never fire cost us a $450 detention fee and a pissed-off customer; until their alert logic gets fixed we can't trust it for time-sensitive lanes.