Cassie Hoeger
Activity
Reviews
95 reviews · average 3.6
...support actually picked up on a Saturday and walked me through an EDI mapping fix until my shipments stopped throwing errors - for a dispatcher managing 80 trucks that kind of follow-through is gold. Quick, human, and they didn't pass me around a dozen reps.
Bottom line: Infor's live visibility alert pulled a crisis back from the edge and saved a weekend delivery. Mid‑Friday a contracted hauler cancelled and Infor showed the nearest load and ETA in real time; I reassigned one of our 80 trucks on the West Coast, turned a potential 36‑hour delay into a four‑hour pickup, avoided detention fees, and walked into Monday without an angry customer - pretty sweet after seven years of juggling lanes.
Saved our bacon when the primary DC lost power on a Friday night - Infios reallocated pickups and pushed updated stops to drivers in under ten minutes so we didn’t miss a single customer appointment. We run 80 trucks on the West Coast and that one outage proved the execution engine actually thinks ahead; my dispatchers stopped firefighting and got to sleep instead of chasing calls all night.
I've used Manhattan Associates Transportation Management for seven years. We run 80 trucks on the West Coast, and between sky-high licensing, surprise per-shipment fees and the endless consulting costs during rollout it ended up costing us tens of thousands a year while still leaving us to hand-fix routes - not worth the sticker price.
I've used it for three years. The mobile app's live ETA push updates are the single thing that actually made my day - with an 80-truck fleet on the West Coast those timely ETAs cut driver callbacks and saved me hours each week, though the app can be a bit clunky when jumping between loads.
Bottom line: it cuts down the constant status calls, but the ETA jitter and occasional GPS drift make it less reliable than the telematics app we ran before. With an 80-truck West Coast fleet the driver adoption was alright, yet dispatch still had to chase a handful of loads every week because automated check-ins didn’t always arrive on time.
The best part was that it rarely crashed during our busiest dispatch windows. We run 80 trucks on the West Coast and after seven years the offline signature/photo sync has pulled us out of tight spots more than once - PODs still come through even when drivers lose signal.
Bottom line: it's worth the cost if you need real-time visibility for deliveries. After seven years running dispatch for an 80-truck fleet on the West Coast, the app’s live status updates cut customer callback chaos and saved us time - still, the per-driver fees are on the high side so budget accordingly.
I've used Circuit for 18 months - compared to the clunky Excel routes and constant driver calls we had before, the live ETA updates actually match what drivers see, which cut dispatcher phone time by about half. It's not perfect on long rural hauls, but that ETA accuracy alone made the switch worth it for our 80-truck West Coast fleet.
Bottom line: their support actually fixes things fast - when load confirmations stopped syncing on a Friday night an engineer was on the line in 20 minutes and stayed until my 80 trucks were back on the road, which kept a hectic weekend from turning into a full-blown disaster.