Bottom line: Infor's live visibility alert pulled a crisis back from the edge and saved a weekend delivery. Mid‑Friday a contracted hauler cancelled and Infor showed the nearest load and ETA in real time; I reassigned one of our 80 trucks on the West Coast, turned a potential 36‑hour delay into a four‑hour pickup, avoided detention fees, and walked into Monday without an angry customer - pretty sweet after seven years of juggling lanes.
Support was the standout - real people answered fast and actually fixed the weird scheduling sync instead of sending canned replies. Mid-shift, running five trucks across the Pacific Northwest with four years of hauling behind me, their rep screenshared, changed a routing rule, and stayed on the line while I rechecked loads; that tiny fix cleared three missed ETAs. Saved my night and my sanity - 5/5.
Owner-operator with three trucks in the Southeast and nine years' experience - I signed up for Infor SCM hoping the forecasting and scheduling would stop the last-minute chaos. Instead the planner pushed phantom loads and ETA updates were hours late, so we sat idle, detention piled up and a big customer hit us with a fee; that cost came straight out of my pocket. Support took forever to respond and the dashboard numbers never matched what my drivers reported - when you need accurate timing, that mismatch kills you.
Three years with Infor and it delivered when the worst winter hit - with our 100-truck operation in the Northeast its real-time reroute alerts kept drivers moving and saved us a weekend's worth of deadhead. Five stars; that one feature paid for itself after one storm.
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