…fee actually made sense - their percent cut plus the rate-negotiation usually put roughly $200–$300 more in my drivers' pockets per load, so for an 80-truck outfit that math added up quick. Communication can be hit-or-miss, but for the price it's worth it.
Cassie Hoeger
Member since January 2026
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95 reviews · average 3.6
Bottom line: their customer service wins it - one rep stuck with us through a stubborn broker hold-up and got the load released after two hours of calls. I run 80 trucks on the West Coast and after seven years in the business that kind of persistence and real callbacks (not canned emails) made the difference.
Last Tuesday one of our loads hit an unexpected lane closure and I watched the ETA shift in the app in real time - that auto-ETA update let me notify the receiver and swap the load to another truck before anyone sat idle. I run dispatch on the West Coast with 80 trucks and seven years in the seat; that single feature turned what could’ve been a full-day scramble into a ten-minute fix.
On Friday a driver uploaded a POD photo of a partial unload at 3 a.m. - the app's push ping let me reassign the next pickup before anyone even called in. After seven years dispatching and managing an 80-truck operation on the West Coast, that instant photo + alert combo is the single thing that actually saves me time.
Thought onboarding would be a quick click-and-go, but the setup was a dumpster fire - ELD integrations failed, BOLs wouldn’t attach, and support ghosted tickets for days. We run 80 trucks on the West Coast and after seven years doing this, the lost time and miles cost us thousands while we reverted to paper and Excel.
Yesterday a driver at a rural yard with patchy service hit upload as soon as he got a bar and the BOL photo popped into Tailwind so fast I’d already started billing before I finished my coffee. The mobile app’s quick uploads and clear status notes shave hours off my day managing 80 trucks on the West Coast, though a few screens can be slow or awkward sometimes.
I've used it for four years and the mobile app is what I open first thing every morning. With 80 trucks on the West Coast, the quick location ping and simple alert feed cut down driver callbacks - one time it snagged a GPS fix in a canyon when the driver’s phone was spotty and that reliability sold me.
That late-night coolant-temp alert saved us a weekend of panic; Teletrac Navman popped the exact fault code and live location, I sent the closest shop and a relief driver from another route, and the truck was fixed before it ever steamed enough to shut down. Been dispatching seven years with an 80-truck fleet on the West Coast and that single, actionable ping is the one thing I tell drivers about.
I've used GPS Insight for seven years, and their support has become unbearable. During a recent outage we were bounced between reps for three days, tickets marked 'resolved' while trucks stayed offline - cost me a full day of deliveries and an emergency rental to keep 20 trucks moving.
Liked that the live GPS tracked a stolen trailer to a vacant lot within 20 minutes. But in the chaos - I manage 80 trucks on the West Coast with seven years in dispatch - the replay lagged, geofence alerts didn't trigger, and an hour on hold with support meant the driver missed a pickup; useful when it works, maddening when it doesn't.