I've used GPS Insight for seven years, and their support has become unbearable. During a recent outage we were bounced between reps for three days, tickets marked 'resolved' while trucks stayed offline - cost me a full day of deliveries and an emergency rental to keep 20 trucks moving.
It actually pinged a stolen trailer and we got it back within an hour - that alone made me grateful. But then the next month the tracker kept dropping off in the middle of routes and support took two days to get back to me, which was rough when I’m dispatching 30 trucks on the West Coast and only a year into this job. So yeah, saved my bacon once, caused headaches after; three stars for a tool that can be a lifesaver but leaves you hanging sometimes.
Getting started was painless - the plug-and-play trackers took under ten minutes per truck and the onboarding rep actually jumped on a quick call to tailor alerts, which saved me headaches since I run three trucks on the West Coast and don't have time for fiddly installs. After three years of trying other systems I had live tracking and useful alerts by lunchtime.
Two weeks ago my younger driver called me freaking out - his truck died on a snowy stretch of I-80 and he couldn't tell me where he was. GPS Insight put him on the map right away and kept pinging through the spotty signal, so I had a tow there before it got worse. I'm an owner-operator with two trucks in the Midwest and five years of running this; that steady live location is why I trust it.
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