Right when a vessel flipped our appointments and I had to reroute loads, ITS's drayage crew showed up on every slot and their ETA texts were dead-on; after seven years dispatching 80 trucks on the West Coast, that saved us a detention day and a lot of late calls. That kind of reliability made me breathe easier.
When my container missed its booked slot and sat at the terminal 36 hours, ITS showed up with a driver and had a confirmed rebook in under eight hours. Compared to the outfit I used before that ghosted updates and left trailers idling for days, ITS’s live dispatch call and fast rebooking cut my detention nearly in half. After 20 years running trucks on the West Coast, that prompt follow-through is the single thing that actually made me happy - saved me time and money.
Last month one of our trucks sat for four hours at the Port of Long Beach - ITS called, fixed the paperwork and had it moving in under an hour. I dispatch forty trucks in the Midwest and after 18 years of dealing with slow drayage partners, that single quick pickup (and the live gate updates) was night-and-day compared to our old provider.
...and the price was actually better than I expected. Their flat-rate drayage was the thing that sold me - one clean line on the invoice instead of a pile of surprise fees, which for a fleet manager running 20 trucks in the Northeast really helped our monthly budgeting and forecasting. Communication wasn't flashy, but the billing predictability was real. Saved us a few hundred bucks in accessorials the first month alone. For what we pay, the numbers make sense and it felt worth every penny.
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