Bottom line: onboarding Overhaul was a nightmare and set us back weeks. Their documentation was thin and the carrier integrations that were listed as supported required custom APIs and endless field mapping - what should have been a few days turned into six weeks of developer time. My 120-truck fleet in the Midwest, with 25 years in the business, ate the cost: we hired an outside consultant and ended up with missed delivery windows and detention fees while ETAs bounced around. Customer support was slow and procedural - ticket after ticket with canned responses and no one owning the problem until I escalated multiple times. I wanted better visibility, but the onboarding friction and hidden costs mean I can’t justify rolling this out company-wide until they simplify integrations and actually test carrier connections first.
Moshe Frami
Activity
Reviews
86 reviews · average 3.6
Managing a 120-truck fleet across the Midwest with 25 years in the business, I brought Blume Global in last winter to try and get a better handle on carrier ETAs. What stood out was their support team - our account rep stayed on a three-hour troubleshooting call when a major carrier feed dropped, and the follow-up notes and timeline were concrete, not the usual vague promises. One thing that really made me happy: a same-day escalation path that routed the problem to an engineer who pushed a fix before our Monday pickups, which saved us detention charges. The platform still has occasional UI quirks that confuse dispatchers, which is why it’s not a perfect score. If you need hands-on, responsive service when things go sideways, their support actually shows up and that made a measurable difference for our operation.
Bottom line: MacroPoint cut the amount of time my dispatchers spent chasing drivers and carrier portals by roughly half. Before this we juggled a notebook, three carrier logins and a spreadsheet that was always one step behind; MacroPoint's automated alert for ETA drift is the single feature that actually changed how my day runs. With 120 trucks and 25 years in the business, I don't get impressed easily, but when an alert pops saying a load is going to miss the window - accurate to within 15 minutes most times - it lets us reassign dock space or call customers proactively. The mapping and carrier feed normalization help, sure, but it's those exception alerts that shaved hours off our follow-up work. Quibbles: a few smaller carriers still feed late or drop updates and the mobile app can be clunky on older phones, otherwise this replaced a lot of manual work for us.
so when support finally answered, I was half surprised. Had a ticket open for two days and our dispatcher was livid - ETA kept sliding and nobody on the dashboard would explain why. Then one rep actually stayed on the phone for nearly an hour, walked through carrier confirmations and corrected a customs milestone that had been mis-tagged; that kind of follow-through matters to a 120-truck Midwest fleet that's been running for 25 years. But it's maddening that it's hit-or-miss: sometimes you get that level of care, sometimes your ticket disappears into the portal and you hear nothing for days. I like the platform when the support team shows up, yet the inconsistent response times and flaky ticketing make it hard to rely on them for tight delivery windows.
Half the time the mobile app gets me what I need - quick access to a PO or vendor contact - so I can stop chasing paperwork at the lot. But it also stalls in the worst moments, spinning on "syncing" while drivers wait and the clock ticks; the interface feels clunky for fast searching and some filters are buried behind menus that don't make sense on a phone. I manage about 120 trucks and after 25 years in this business I can tell you uptime and quick hits matter more than pretty dashboards. When notifications do pop through they're useful - flagging supplier holds or invoice mismatches - but they're inconsistent and sometimes duplicate, which creates more headaches than answers during a busy dispatch window. If Coupa tightens mobile performance and cleans up the alert noise it could be much better for ops, but right now it's a mixed bag for day-to-day fleet work.
Bottom line: the Wialon mobile app puts the right location and alert info in my hand fast so I don’t have to boot a laptop every time a driver calls. What sold me was the geofence push alerts - they arrive instantly and the quick trip playback loads fast enough that I can confirm where a trailer was without interrupting a dispatcher. After 25 years running a 120-truck operation in the Midwest, I value that kind of no-nonsense speed and reliability. It’s not perfect - filters can be fiddly and the map stutters if you load every vehicle at once - but for day-to-day dispatch work it earns a solid four stars.
Friday 7pm emergency. Someone answered the phone. Someone ACTUALLY answered the phone and that all that os to say here
Quick, honest communication from their support team is what kept me using LAX Freight. We had a reefer stuck at LAX under a customs hold and their ops rep stayed on the line, coordinated bonded drayage, and pulled live timestamps from their TMS so customs released it in hours instead of a full day. After 25 years running a 120-truck fleet in the Midwest I can usually smell trouble; their follow-through (not just promises) was the specific thing that made me happy. I dock one star because carrier swaps cropped up twice last quarter and required extra re-briefing, which added friction. If you need a support team that actually stays engaged through time-sensitive recoveries, they're worth a shot.
The main thing I liked was their steady reliability when deadlines mattered most - they didn't flake when our schedule collided with a winter storm. During a two-day route disruption they reworked distribution and kept nearly all our loads moving (I logged about a 92% on-time rate that week). I've run a 120-truck fleet for 25 years in the Midwest, so I'm picky about exception handling, and their team actually cut down the usual midnight scramble calls. Communication can be slow during system updates and I had a small billing mix-up, but those were bumps rather than deal-breakers. Bottom line: they came through when we needed them, so they're staying on my short list.
Paid a premium for CJ Logistics America’s promise of better visibility, and I'm still torn on whether it paid off. With 25 years in the business and a 120-truck fleet, small percentage improvements matter, and their rates plus accessorials left very little margin improvement for us. The tracking portal is actually useful and shippers liked the clearer updates, but those niceties came with per-scan fees and billing surprises that felt nickel-and-dimed. Customer service moved quickly when things went sideways and got us partial credits, yet those credits took forever to hit the account and pinched cashflow. So: solid tools and decent support, but for my operation it’s a three out of five - helpful sometimes, expensive more often.
