Moshe Frami's review of Gnosis Freight
so when support finally answered, I was half surprised. Had a ticket open for two days and our dispatcher was livid - ETA kept sliding and nobody on the dashboard would explain why. Then one rep actually stayed on the phone for nearly an hour, walked through carrier confirmations and corrected a customs milestone that had been mis-tagged; that kind of follow-through matters to a 120-truck Midwest fleet that's been running for 25 years. But it's maddening that it's hit-or-miss: sometimes you get that level of care, sometimes your ticket disappears into the portal and you hear nothing for days. I like the platform when the support team shows up, yet the inconsistent response times and flaky ticketing make it hard to rely on them for tight delivery windows.
