Bottom line: Not worth the price. My fleet of 15 trucks in the Southeast paid over $25k in annual subscription plus roughly $12k in onboarding and custom work, yet the yard management and appointment features still missed basic needs and added detetion fees that wiped out any hoped-for ROI. Support was slow and the promised re-planning benefits never translated into measurble savings for us - felt like buying an expensive dashboard we rarely used.
Jalon King
Member since January 2026
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98 reviews · average 2.7
I liked the yard management real-time map - it gives clear visibilty of trailer locations and actually cut dwell time during peak windows. However the mobile notifcations are inconsistent and ETA updates lag by 10–20 minutes, which undermines the benfit when you're juggling tight turnarounds. With a 15-truck regional fleet and five years doing this in the Southeast I'm torn: the feature has promise but in practice we still end up making manual calls.
I've used it for five years. Most of the time e2open handles dispatching and tracking well, but when tight windows or last-minute reroutes hit the status updates often stop flowing and I end up on the phone fixing things - this happend enough times with our 15 trucks that I can't fully trust it for critical loads. Support eventually helps but it's slow, and that lag means I plan backups; mixed feelings - workably useful but un reliabe when you need it most.
Last spring a supplier shut down unexpectedly and we had a two-hour delivery window for a refrigerated pallet; Manhattan's TMS pushed an updated ETA and an automatic reroute to a neigher terminal within minutes, which saved that load. Compared to our old on-premise system - which required manual calls and hours to scedule changes - the automated tendering and live ETA updates were the one feature that actually changed dispatch managment for us, and I was relaly pleased. Not flawless, mapping in rural lanes still needs work, but for fifteen trucks across the Southeast it's a noticeable improvement over what we used before.
After switching our 15-truck fleet in the Southeast to Trucker Tools last spring, the app's customer support has been the most frustrating part. When GPS glitches caused three late deliveries, support took over 48 hours to respond and then offered scripted replis that didn't resolve the tracking errors; we incurred detention fees and even lost a broker lane because of it. Multiple follow-ups vanish into ticket purgatory and the phone line often goes unanswered - unacceptable for live freight ops.
...definately not worth the price. I rolled Motive Fleet out across my 15-truck operation after five years managing fleets in the Southeast and the combined monthly subscription plus camera and sensor rentals pushed our telematics bill past $1,100 - with no clear insurance or fuel savings to justify it. Support time billed to troubleshoot repeated false AI alerts just added insult to injury; expensive and time-consuming, won't be renewing.
The Hours of Service logging is unusable - it repeatedly drops entries and synch errors reset driver time, which cost us two payroll adjustments and an inspection citation last month. I manage 15 trucks and after hours on the phone support gave cookie-cutter replys and no fix; the app kept marking drivers off-duty in the middle of a run. It's costly and unreliable, so we put those rigs back on paper logs until a proper patch arrives.
Last Thursday a driver was sent back and forth between two warehouses because Detrack's routing module duplicated a stop, leaving a priority delivery delayed six hours. I manage 15 trucks in the Southeast and the live location showed the vehicle at the curb while the POD photo failed to upload and automated SMS never went out - we refunded the order and lost the account, that was a real cost to us. Support took 18 hours to respond and the mobile app crashed twice during the shft, so no interim fix was provided.
Last Friday, with half our route stalled by a transmission failure on truck 9, I had to shift 12 stops between drivers in under an hour; Onfleet's reassignment flow let us push the stops with full instructions and photo notes to nearby drivers so nothing sat too long. It saved the day, though the mobile app did stall once while uploading a proof photo - we recieved the delievery confirmation after a second try - a small glitch but not deal-breaking. We're a 15-truck fleet in the Southeast and that one feature keeps dispatch calm when things go sideways.
During a thunderstorm that knocked out several cell towers last Wednesday our east-end route still showed live locations down to the street level, which stopped a potential cascade of missed pickups. What made me realy happy was the tracking - updates continued to trickle in and gave me the confidence to reroute drivers on the fly, even though ETAs and POD uploads lagged a few minutes. One quirk: proof-of-delivery photos sometimes took longer to sync, but the location data was dependible enough for day-to-day decisions.
Last month one driver booked a 900-mile reefer on LoadStop that disappeared three hours after confirmation when the broker's number stopped working. We run 15 trucks in the Southeast, and that sudden cancel left us scrambling for a backhaul; the search filters helped find alternates fast but several postings had stale contact info and one payout hit a 4-day delaly. Im torn - it surfaces useful leads quickly, yet the flaky broker data and payment hold ups make it unreliable for tight runs.
Good dispatchers. Sometimes I have to remind them I dont want NYC. Other than that no real complaints.