Jalon King's review of Trucker Tools
After switching our 15-truck fleet in the Southeast to Trucker Tools last spring, the app's customer support has been the most frustrating part. When GPS glitches caused three late deliveries, support took over 48 hours to respond and then offered scripted replis that didn't resolve the tracking errors; we incurred detention fees and even lost a broker lane because of it. Multiple follow-ups vanish into ticket purgatory and the phone line often goes unanswered - unacceptable for live freight ops.
